Lending Support Coordinator

United States Senate Federal Credit Union
Alexandria, VA
Feb 14, 2019
Feb 15, 2019
Accountant, IT
Full Time
Job Description: Under general supervision, but in accordance with policies, practices and procedures, analyzes account and loan problems and determines root causes to ensure proper file maintenance of accounts. Monitors several lending specific reports to assist the Credit Union in mitigating its risk and regulatory compliance. Provides professional internal customer service and support to other departments. Major Duties & Responsibilities * Ensures timely response to member research requests pertaining to areas of responsibility. Provides member assistance in problem areas of account maintenance, interest and payoff calculations and statement problems. Maintains related records and summaries of research on these accounts on the Support Magic ticket format. * Processes return check payments on loans for the Accounting department. * Reviews and maintains weekly and monthly loan related reports to mitigate risk and regulatory compliance. * Assist with the processing of the daily mail received at the Caraway office and the delivery of deposits and payments twice daily to the Eisenhower branch. * Interact with title companies, law offices etc. for the payoff and release of real estate liens. Prepares certificates of satisfaction and other documents as necessary. * Provides professional internal customer service and support to other departments by answering questions and mentoring co-workers regarding the resolution of member service issues. * Provides scanning of the Lending department files and documents. * Complies with all applicable Rules, Regulations and Statutes of the NCUA and other appropriate governing bodies to include but not limited to: the Credit Union Bylaws, Bank Secrecy Act, Fair Housing Act, Fair Lending Act, and Fair Credit Reporting. * Performs other duties as assigned. Required Experience: Education & Experience: Bachelor's degree and 1 year general work experience or high school diploma/equivalent education plus 5 years relevant experience required. One (1) year of lending or loan auditing experience is preferred. Skills: Excellent math skills and familiarity with basic accounting principles required. Proficiency with PC applications such as Word and Excel required. Supervisory: None Required. EOE AA/M/F/V/D An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability. . Keyword: Lending From: United States Senate Federal Credit Union Apply now

Similar jobs