Residential Loan Officer

NIH Federal Credit Union
Rockville, MD
Feb 14, 2019
Feb 28, 2019
Full Time
Description: Be a part of our team where commitment to members with exceptional service and banking solutions that enhances their lives is our mission. If helping people and making a difference appeals to you, this is the place for you! At NIHFCU, one of our core values is investing in our employees, which is why we offer perks like these: Benefit Package for all Full time employees includes health, dental, vision, Life insurance benefits 401(K) and profit sharing Tuition Reimbursement Career Advancement and development Credit Union Membership with discounted services and products GENERAL SUMMARY The Residential Loan Officer (RLO) proactively solicits new residential mortgage business and sells NIHFCU mortgage products to meet established loan quality and production goals. The RLO responds to customer inquiries and referrals that are generated primarily from NIHFCU business channels and also from their personal referral network as the NIHFCU field of membership permits. The RLO conducts interviews with prospective borrowers in order to analyze financial and credit data, determines customer financing objectives, advises customers of product/pricing policies and guidelines, and gathers any additional required information. The RLO ensures exceptional customer service by maintaining thorough knowledge of lending programs, policies, procedures and regulatory requirements, demonstrating a commitment to professional ethics, complying with all Federal and State compliance policies and adhering to HMDA requirements. MAJOR DUTIES AND RESPONSIBILITIES Attempt to contact all assigned leads within 24 hours. Contacting all assigned loan application (complete and incomplete) within established timeframes. Meets with members as necessary during various stages of the loan process. Utilizes NIHFCU training materials, reference tools and other resources to provide accurate and up-to-date loan program/policy information. Follow required workflow procedures and provide complete loan packages (signed disclosures, documentation, etc) to the Residential Lending Operations team. Ensures exceptional customer experience by being primary borrower contact from origination through close and providing on-going communication to customers/members, business partners and Real Estate Agents. Develops and maintains successful relationships with business referral sources as well as existing and prospective NIHFCU members. Prospect new mortgage lending opportunities. Loan Application Process: Meet with prospective borrowers. Review / Analyze credit and financial data. Determine borrower financing objectives and goals. Generate and send proper loan disclosures to borrowers as necessary according to required workflow. Present appropriate NIHFCU products and programs and explain guidelines. Apprise of pricing and lock rate as required. Identify appropriate opportunities to sell additional products. Collect required supporting loan documentation in timely fashion per workflow guidelines and provide complete packages to Loan Processor. Submit Loan exception requests to Sales Manager as soon as they are identified. Loan Management: Act as primary contact to provide on-going communication and loan status updates between customer, Real Estate Agents and support staff. Professional Development: Maintain current and thorough knowledge of all lending programs, policies, procedures and regulatory requirements. Perform job functions in accordance with NIHFCU policies and procedures. The ability to be bonded. . Requirements: EDUCATION & EXPERIENCE High School Diploma or equivalent (4-year college degree preferred). Candidate must have a minimum 2 years residential mortgage lending experience with strong customer service skills (self-sourced business experience preferred). Current NMLS number. Demonstrated understanding of mortgage processing, underwriting and closing procedures. Thorough knowledge of conventional & agency lending guidelines. Strong computer skills including a fundamental understanding of MS applications, database management and previous experience utilizing laptop technology for communication purposes including accessing rate, credit and loan status Solid time management skills and the ability to organize prioritize and perform multiple tasks simultaneously Ability to communicate clearly and effectively, both verbally and in writing, across a variety of audiences Ability to analyze and comprehend complex financial data and provide financial alternatives Professional and effective interpersonal skills Competence with Microsoft Office, Excel, PowerPoint and other software. Excellent communication, analytical, and interpersonal skills required. REQUIRED COMPLIANCE COURSES Ensure that work results and processes comply with relevant laws and with established NIHFCU policies, procedures, and practices, including, but not limited to, the Bank Secrecy Act (BSA). Attend all required training or complete and pass all online required training courses as applicable. PM18 PI107722618

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