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Virtual Customer Support Manager

Employer
VirtualVocations
Location
Fairfax, VA
Closing date
Feb 18, 2019

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A product development firm has a current position open for a Virtual Customer Support Manager. Must be able to: Prioritize, manage, and resolve inbound customer support inquiries via chat, email, and phone Write and maintain external knowledge base articles to allow our customers to help themselves Write and maintain internal knowledge base to allow other team members save time Must meet the following requirements for consideration: Have a working understanding of how APIs work and web applications connect with each other Has a strong command of professional written english and can communicate effectively with clients Has experience supporting SaaS based products via email, chat, and/or phone to customers Experience recording tutorials, “how to” videos, and screencasts to help educate customers Experience with a help desk system like Zendesk, Freshdesk, Help Scout, or any other ticketing system Experience with a live chat system like Intercom, Zopim, Olark, Live Chat

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