A reporting software company needs applicants for an opening for a Telecommute Customer Advocate. Core Responsibilities Include: Identifying priority issues for escalation and communicate relevant information to appropriate parties Serving as a resident product expert Handling incoming requests from customers and prospects Required Skills: Ability to use Excel and being comfortable with its arithmetic, date & time, and statistical functions Excellent verbal and written communication skills Ability to reproduce and troubleshoot software and data issues 1-3 years of customer facing experience