Contact Representative (OA)
7 days left
- Full Time
Relocation expenses reimbursed No
The experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your resume.
You must meet the following requirements by the closing date of this announcement.
Physical Requirements: The work requires walking, bending and carry of items less than fifty (50) pounds on a regular basis. Potentially stressful job due to sensitivity of situations encountered.
Specialized Experience: For the GS-05, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-04 grade level in the Federal service. Specialized experience for this position includes:
Applying a standardized body of rules, procedures, and operations sufficient to perform a full range of support assignments (examples of support assignments may include: reviewing reports, recognizing errors, and reconciling problems); AND
Providing customer service with individuals.
Completion of 4 years of education above high school OR - A combination of the education and experience as listed above in which the percentage of experience and education totals 100%. Only education in excess of the first 60 semester hours (i.e., beyond the second year) is creditable toward meeting the specialized experience requirement.
Selective Factor: You must be able to type at least 40 words per minute.
Education Requirements: The education generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education.
CONDITIONS OF EMPLOYMENT:
- A one year probationary period may be required.
- Must successfully complete a Public Trust background investigation.
- Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency
- If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
- Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
- Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.
- Selectees will be subject to the AFRH Tuberculosis Surveillance Program.
You will be evaluated for this job based on how well you meet the qualifications above.
Your application includes your résumé, responses to the online questions, and required supporting documents. Please be sure that your résumé includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your résumé may result in a “not qualified” determination.
Rating: Your application will be evaluated in the following areas: Administrative Management, Communication, Customer Service and Clerical. Category rating will be used to rank and select eligible candidates. If qualified, you will be assigned to one of three quality level categories, Outstanding, Excellent, or Qualified, depending on your responses to the online questions, regarding your experience, education, and training related to this position. A subject matter expert may be used in the evaluation. Your rating may be lowered if your responses to the online questions are not supported by the education and/or experience described in your application.
Veterans' preference is applied after applicants are assessed. Preference-eligibles will be listed at the top of their assigned category and considered before non-preference-eligibles in that category. Qualified preference-eligibles with a compensable service-connected disability of 10% or more will be listed at the top of the highest category.
Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. You may be required to participate in a selection interview.
If you are a displaced or surplus Federal employee (eligible for the Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP)) you must be assigned the middle category or better to be rated as “well qualified" to receive special selection priority.
To preview questions please click here. Read more Security clearance Other Drug test required No