Business System Analyst

Location
Charlottesville, VA
Salary
Competitive
Posted
Feb 12, 2019
Closes
Mar 27, 2019
Ref
120991BR
Function
IT
Industry
Healthcare
Hours
Full Time
Overview:

Business Analyst- ServiceNow Team

Operational Support:
Provide 1st and 2nd level end user support to resolve Incidents and answer questions
Provide ad-hoc one on one user training as required to support customer needs
Provide recurring quarterly training sessions on core processes areas
Develop custom reports for end-users that require assistance with report creation
Perform user account administration and governance, including group maintenance, user roles and process user license tracking
Create and update system documentation and support the update and creation of process documentation in key areas

Business Analysis/Application Management:
Consult with business unit to identify, analyze, refine and document business requirements
Become process expert for specific business areas
Translate requirements into technical specifications, develop test plans and scripts, assists in coordinating testing, and documenting test results
Perform system and application configuration through customization of tables, forms, workflows and business rules
Perform release deployment across environments

Other
2 yrs IT experience in a relevant business department being supported required or 2 years experience in the relevant business department being supported required. Certification/proficiency/training in applicable application, as appropriate.

2 years of experience providing customer technical supportExperience creating user documentation and providing end user trainingServiceNow product experience preferredITIL knowledge and certification preferredExperience with Incident, Change Management, and Service Catalog software products preferredSystem administration, Application configuration, and report writing experience preferred






Responsibilities:

The Business System Analyst is responsible for supporting and implementing applications and technologies for the customer base. Responsibilities include the following: Project Management, Product Support, Customer Support, and Communication.

Qualifications:

Education Level
High School Grad or Equivalent

Experience
Required: Information Technology - 2 years, Related - 2 years

Preferred: None, unless noted in the "Other" section below

License
None, unless noted in the "Other" section below

Skills
Required: Communication, Complex Problem Solving, Leadership, Project Management, Service Orientation, Technology/Computer, Time Management

Preferred: None, unless noted in the "Other" section below

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