Help Desk Tier I - Contract

Location
Arlington,VA
Posted
Feb 08, 2019
Closes
Feb 20, 2019
Industry
Other
Hours
Full Time
Job Description
  • Provides computer support services on both software and hardware for users.
  • Creates user accounts, manages permissions and provisions/configures hardware for new users.
  • Deploys and captures disk images for PC preparation or backup purposes.
  • Configures and tests users computers ensuring systems are functioning properly before being deployed.
  • Physical set up of computers, phones, printers and network connections for each employee.
  • Track hardware inventory and ensure adequate supplies are on hand.
  • Identifying and solving problems that affect computer operating systems and install applications.
  • Install and manage anti-virus applications on workstations.
  • Identify tasks and processes that can be improved to ensure IT and our end users are as efficient as possible.
  • May include troubleshooting routine problems and maintenance of Servers, Network equipment and printers.
  • May include troubleshooting issues with engineering applications and working with vendor support teams.
  • May include troubleshooting issues with Active Directory, DNS, and DHCP.
  • Triages IT helpdesk tickets and plays a significant role to maintain Helpdesk commitments.
  • Works with Systems Administrators in the daily operation of the computing environment.
Job Requirements
  • Bachelor’s degree and/or a minimum of 5 years previous experience and/or a current Microsoft certification.
  • Extensive application support of MS Office Suite and mainstream productivity software applications, with a working technical knowledge of PC and server operating systems, including Windows 7 Professional and Windows Server 2003/2008/2008R2 a must.
  • Extensive hands-on knowledge of basic computer hardware, including Intel based personal computers, printers, scanners, and peripherals needed.
  • Must have a working technical knowledge of current network hardware, protocols, and standards, including switches, IP Networking and DNS/DHCP.
  • Expertise in supporting BlackBerry/Android/iOS mobile devices end-to-end and a working knowledge of current voice systems, as well as knowledge of applicable data privacy practices and laws.
  • Demonstrated ability to organize numerous tasks and effectively prioritize and execute.
  • Proven analytical and problem solving ability, with a keen attention to detail and strong documentation skills are needed.
  • Excellent verbal and written communication skills, as well as be highly self-motivated and directed with strong interpersonal customer service skills.
Additional Information

NRI is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Meet Your Recruiter Julie Segor