Product Program Manager

Dec 10, 2018
Feb 25, 2019
Full Time

  Equal Opportunity/Affirmative Action Employer including Vets and Disabled


Your role in helping us shape the future:

Join a team that is responsible for managing cross-functional teams through the product development lifecycle with the goal of launching new products and services, that will open new profitable markets, drive new revenue streams and ensure reliable communications globally. You will coordinate and collaborate with highly matrixed teams across the organization to provide team structure and focus on achieving product launch objectives with quality, on schedule, and within budget. To accomplish our goal, we are looking for bold thinkers and doers who will continue our legacy of innovation for decades to come.


Are you up to the challenge?

As a talented and motivated professional, the Product Program Manager (PPM) plays an integral role on IGC's Program Management team. The Product Program Manager leads all aspects of the Product Development Lifecycle (PDL) with focus on maintaining compliance to the PM best practices, methodology, standards and PDL requirements. 

Key contributions include:

  • Successfully partner with Product Management to drive the development and execution of their new product concepts across IGC's functional areas and 3rd party technology and business partners
  • Apply business acumen to formulate practical and effective program management approaches to ensure new products are delivered to market in an expedited manner to maximize revenue streams. Develop comprehensive product program reports and associated schedules.
  • Manage multiple concurrent product programs varying in size and complexity, while rapidly adjusting to shifts in priorities.
  • Apply formal change management practices that ensure that product programs are baselined at kickoff and all changes are thoroughly scrutinized for justification, impact to the program and have received appropriate approvals.
  • Provide clarity on product program objectives, ensure that roles and responsibilities are well understood and address any conflict in a timely manner, with minimal direction and assistance from management.
  • Coordinate customer onboarding process by tailoring the relevant documents and materials to ensure their operational readiness for the new products and services.
  • Support Business Development and Sales groups to promote product and channel strategies and plans.
  • Facilitate with Engineering and Operations groups for resolution of service issues.
  • Assist Contracts and Accounting for service agreement execution and billing reconciliation.   


Can you drive these processes?

  • Act as a liaison, both internally and externally, in order to support the development and management of key product program relationships.
  • Anticipate product program risks and issues and work to provide resolutions which ensure that stakeholder expectations are set appropriately.
  • Effectively communicate information to diverse audiences, including translating subject matter terminology into clear business terms.
  • Facilitate straightforward decisions from complex situations that keep teams and projects moving forward.
  • Be a Product Program Management subject matter expert (SME) and establish working relationships with cross-functional teams throughout the company.


You should definitely have:

  • US Citizenship
  • Bachelor's degree
  • 10 years of experience (or an equivalent amount of education and work experience)
  • Experience working within product development or product management (or other primary leadership role in bringing new products to market).
  • Demonstrated understanding of technology-based product lifecycle management, including development, launch and management phases, and primary roles/responsibilities and deliverables of key organizational functions.
  • Experience leading large, dynamic programs and projects with cross-functional, matrixed resources.
  • Proven ability to quickly earn the trust of sponsors and key stakeholders, set direction and approach, mobilize and motivate teams and execute with limited information and ambiguity.
  • Exceptional analytic skills to translate requirements and designs into successful action plans.
  • Proven problem-solving skills to anticipate the risks of non-performance and incorporate prevention and remediation measures within the implementation plan.
  • Demonstrated conflict resolution skills combined with strong negotiation ability, delivered with a high level of influence and professionalism.
  • Ability to obtain and maintain a US Government security clearance at the Secret level or as required for the role.


It would be nice if you had:

  • Certified Project Management expertise
  • Experience with telecommunications, satellite communications or other related managed services.
  • Experience with Microsoft Project


What it's like to work with us:

Intelsat is connecting the world and transforming the satellite landscape by reaching beyond the traditional satellite industry. We are defining new products that will open new, profitable markets. To help us reach this goal, you should be a bold thinker who will perform a key role in shaping Intelsat innovation for years to come.

  • We emphasize personal and professional growth
  • Awesome benefits including PTO, medical, tuition reimbursement, and training
  • Fun, diverse, and inclusive culture


    Other Job Info:

  • These statements are intended to describe the general nature and level of work being performed by employees assigned to this job.  This is not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job.
  • Job requires ability to lift up to 5 lbs


  • This role is subject to ITAR
  • Candidates must be US Citizens
  • Please review the job bidding by current employees section in the employee handbook prior to applying for this position, thank you.
  • These statements are intended to describe the general nature and level of work being performed by employees assigned to this job.  This is not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job.

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