Information Technology Specialist
- Full Time
Relocation expenses reimbursed No
Applicants must have Information Technology related experience demonstrating each of the four required competencies: 1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail; 2) Customer Service - Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services; 3) Oral Communication - Expresses information to individuals or groups effectively, taking into account the audience and nature of the information, makes clear and convincing oral presentations, listens to others, attends to nonverbal cues, and responds appropriately; AND 4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. (This experience must be demonstrated on your resume/supporting documents.)
Applicants must have at least one year of specialized experience equivalent to the GS-07 level in the Federal Service that included: 1) collaborating with network specialists, application developers, system administrators, security specialists, and vendors to prevent recurring problems; 2) diagnosing complex problems in response to customer reported incidents via trouble tickets; 3) performing program testing and debugging to meet customers' needs; and 4) applying physical security protocol for IT controlled spaces. (Must be reflected in resume.)
Have completed 2 full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree in a related field that provided the knowledge, skills, and abilities necessary to do the work. (Must submit transcripts.)
Have a combination of the graduate education described in A and specialized experience described in B, such that they total 100% of the stated minimum qualifications for the GS-09 level. (Must submit transcripts and be reflected in resume.)
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. If your resume does not support your questionnaire answers, we will not allow credit for your response(s).
For more information on the qualifications for this position, https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series
Foreign Education: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.htm
In addition, when reviewing applicant's transcripts, assumptions will not be made. Applicants MUST state which coursework is relevant.
The Interagency Career Transition Assistance Plan (ICTAP) provides eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. If your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority if: 1) this vacancy is within your ICTAP eligibility; 2) you apply under the instructions in this announcement; and 3) you are found well-qualified for this vacancy. To be well qualified, you must satisfy all qualification requirements for the vacant position and rate equivalent to the Highly Qualified or better category using established category rating criteria. You must provide proof of eligibility with your application. Such proof may include a copy of your written notification of ICTAP eligibility or a copy of your separation personnel action form. Additional information about eligibility can be found at: https://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/#ictap
The Career Transition Assistance Plan (CTAP) provides eligible surplus and displaced competitive service employees with selection priority over other candidates for competitive service vacancies. If your agency has notified you in writing that you are a surplus or displaced employee eligible for CTAP consideration, you may receive selection priority if: 1) this vacancy is within your CTAP eligibility, 2) you apply under the instructions in this announcement, and 3) you are found well-qualified for this vacancy. To be well qualified, you must satisfy all qualification requirements for the vacant position and rate equivalent to the Highly Qualified or better category using established category rating criteria. You must provide a copy of your written notification of CTAP eligibility with your application. Additional information about eligibility can be found at: https://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/#ctap
Reasonable Accommodation Statement:https://www.usajobs.gov/Help/reasonable-accommodation/
Selective Service: https://www.usajobs.gov/Help
Physical Requirements: The work is sedentary, but may involve intermediate periods of walking, bending, stooping, lifting, carrying, moving (up to 50 pounds) computer components and supplies, reaching, pulling and working at a keyboard and monitor.
This position involves a multi-grade career ladder. The major duties listed below represent the full performance level of GS-12. At the GS-9 grade level, you will perform assignments of a more limited scope and with less independence. You will progressively acquire the skills necessary to perform at the full performance level of GS-12. Promotion is at the discretion of the supervisor and is contingent upon satisfactory performance, availability of higher-level work, and availability of funds. Promotion is not guaranteed, and no promise of promotion is implied.
You will be evaluated for this job based on how well you meet the qualifications above.
Your application will be evaluated in accordance with the Office of Personnel Management's (OPM) Delegated Examining Procedures using OSHRC's policy category rating. Your resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. If you are basically qualified for this job, your resume and supporting documentation will be compared to your responses on the online assessment questionnaire. If you rate yourself higher than is supported by your application materials, your responses may be adjusted and/or you may be excluded from consideration for this job. Your application will then be placed in one of three categories:Highly Qualified - applicants possessing experience that substantially exceeds the minimum qualifications of the position including all selective factors, and who are highly proficient in all requirements of the job and can perform effectively in the position;
Well Qualified - applicants possessing experience that meets the minimum qualifications of the position including all selective factors, and who are proficient in some, but not all of the requirements of the job;
Qualified - applicants possessing experience and/or education that meets the minimum qualifications of the position including all selective factors.
Names of all candidates in the best qualified category will be sent to the hiring official for employment consideration (unless a sufficient number of qualified veterans are found - in which only those names will be initially certified). Candidates within the best qualified category who are eligible for veteran preference will receive selection priority over non-veteran preference eligibles. Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics):
- Attention to Detail
- Customer Service
- Oral Communication
- Problem Solving