Management Analyst II
- Employer
- Fairfax County Government
- Location
- LORTON (JN02), VA
- Salary
- $58,451.95 - $97,420.54 Annually
- Closing date
- Feb 18, 2019
View more
- Industry
- Government and Public Services, State & Local
- Function
- Analyst, Management
- Hours
- Full Time
- Career Level
- Experienced (Non-Manager)
Job Details
Performs a wide-range of professional work in customer service administration functions including analysis and project management. Provides day-to-day operational support to the customer service unit. Supervises administrative staff. Serves as the point person and liaison in regards to solid waste collection functions relevant to sanitary districts, county agencies, Board of Supervisors offices, Code Compliance, Health Department and the Department of Housing. Ensures compliance with county ordinances and codes to include unique situations with potential legal/safety implications; Performs related work as required.
Note: The functional areas of this position are customer service, administration, management, operations or other related area.
Knowledge of the mission, goals and objectives of the organizational unit, program or activities to which incumbent is assigned;
Knowledge of the principles, practices, and techniques relating to various functional areas of business operation;
Knowledge of the principles, practices and techniques governing management, organization, operations and programmatic services;
Ability to identify and describe a range of possible solutions for solving business problems;
Ability to apply research methods to design studies and assessments, and statistical analysis techniques to identify patterns and trends in data;
Ability to use word processing and presentation software to prepare documents, and to use spreadsheet and statistical analysis software packages to store, manipulate, analyze and present data;
Ability to train, lead, and/or supervise paraprofessional staff.
Any combination of education, experience, and training equivalent to graduation from an accredited four-year college or university with a bachelor's degree in the field related to the assigned functional area; plus two years of professional work experience within the functional area.
NECESSARY SPECIAL REQUIREMENTS:
The appointee to the position must satisfactorily complete a criminal background check.
PREFERRED QUALIFICATIONS:
Five or more years of customer service call center experience; experience providing support to recycling and waste collection program; five or more years experience in solid waste or transportation operations. Experience with Customer Relations Management (CRM) software i.e. Rehirg.
PHYSICAL REQUIREMENTS:
Ability to lift up to 35 pounds, stand, walk, climb, use hands to finger, handle, or keyboard, reach with hands and arms, stoop, and hear; ability to handle repetitive motions. All duties performed with or without reasonable accommodations.
SELECTION PROCEDURE:
Panel interview, may include a written exercise.
It is the policy of Fairfax County Government to prohibit discrimination on the basis of race, sex, color, national origin, religion, age, veteran status, political affiliation, genetics, or disability in the recruitment, selection, and hiring of its workforce.
Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. EEO/AA/TTY.
Company
Fairfax County, Virginia is a diverse and thriving urban county. As the most populous jurisdiction in both Virginia and the Washington metropolitan area, the County's population exceeds that of seven states. The median household income of Fairfax County is one of the highest in the nation and over half of its adult residents have four-year college degrees or more educational attainment. Fairfax County also is home to an extensive commercial office market and is a major employment center.
Fairfax County Government is a great place to work, with a variety of jobs in different fields, great benefits, and an enjoyable working environment. We serve nearly one million residents in one of the largest counties in the country. Our talented employees have established Fairfax County as a leader in nearly every facet of public service and have won national recognition as innovators in local government.The size of Fairfax County government and the diversity of services it provides to citizens allows opportunities for personal growth and development, without ever having to change employers. In addition to pay, Fairfax County Government provides an employee benefits package worth approximately 25% of your salary in additional compensation. This package of benefits consists of programs designed to protect you and your family during your employment with the county and into your retirement years.
BENEFITS INCLUDE:
Health Insurance
Dental Insurance
Group Term Life Insurance
Contributory Retirement Plan
Deferred Compensation
Flexible Spending Account Programs
Long Term Disability Insurance
Long Term Care Plan
Tuition Assistance Program
Employees' Child Care Center
Virginia College Savings Plans
Fairfax County's Application Process: Fairfax County uses an online application process called NEOGOV at www.fairfaxcounty.gov/jobsfor nearly all positions.
Applicants who need assistance with the online application process are welcome to come to the Application Center at Fairfax County's HR Central where staff will be happy to work with you to establish an account and get your resume into the system. HR Central is located in the Government Center at 12000 Government Center Parkway, Suite 270, Fairfax, VA, and is open Monday through Friday, 8:00 a.m. to 4:30 p.m. Or call 703-222-5872 for more information.
For more information on applying, please click here - https://www.governmentjobs.com/home/applicationguide.
- Website
- https://www.fairfaxcounty.gov/topics/jobs
- Location
-
12000 Government Center Parkway
Suite 270
Fairfax
VA
22035-0034
US
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