Position Number: 116777
Full-Time, Regular Exempt
The University of Maryland’s Robert H. Smith School of Business is seeking a well-qualified Graphic Designer to join the team in the Office of Marketing and Communications. One of 13 schools and colleges located on the University of Maryland, College Park campus, the Smith School is a recognized leader in management research and education for the global economy. The school is consistently ranked among the world’s top business schools by leading business publications such as Business Week, Financial Times, Economist and the Wall Street Journal.
Duties include all facets of technical user support services, not limited to audio visual, such as file, print, email, scripts, Vsmith, portal support, desktop, imaging and hardware, custom applications, and mobile devices. The position will also provide supervision, training and scheduling to Level 1 technicians.
Minimum Qualifications: Bachelor’s degree or equivalent experience and three years of technical related experience are required. 3-5 years of technical customer support. Ability to support, identify and troubleshoot general problems with PC/AV hardware and mobile devices. Knowledge of Win/Mac OS, IE, Firefox, Safari, Chrome, MS Office suite, specifically Power Point, file/print services such as Active Directory and Google Drive/File Stream. Candidate must have a general understanding of client server applications, networks, authentication, application packaging and imaging. Must possess positive attitude, willingness to learn and pro-actively seek continuous quality improvement of services.
Excellent verbal and written communication skills; Excellent customer service skills; Strong knowledge of Windows OS and MS Office products; Strong troubleshooting skills; Ability to collaborate with team members and willingness to share information; Ability to use discretion and confidentiality with access to sensitive data and local administrative access to all desktop equipment and data in the environment for the purpose of support.
The salary for this position will be in the high $40k’s to mid $50k’s. The University also offers a comprehensive benefits package, including 22 Days Annual Leave; 15 Days Sick Leave; 3 Days Personal Leave; 15 Paid Holidays; Tuition Remission; Health, Dental, Vision and Prescription coverage.
When applying, please upload a PDF version of your cover letter, resume and list of references. For best consideration, please submit applications no later than February 8, 2019 at https://ejobs.umd.edu; however, the position will remain open until filled.
Candidates must be able to provide proof of eligibility to work in the USA. No H1-B Visa sponsorship offered for this position .
The University of Maryland, College Park, an equal opportunity/affirmative action employer, complies with all applicable federal and state laws and regulations regarding nondiscrimination and affirmative action; all qualified applicants will receive consideration for employment. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, religion, sex, national origin, physical or mental disability, protected veteran status, age, gender identity or expression, sexual orientation, creed, marital status, political affiliation, personal appearance, or on the basis of rights secured by the First Amendment, in all aspects of employment, educational programs and activities, and admissions.