Responsible for management and oversight of the Fairfax County 9-1-1 emergency communications center. Assists the director in planning, developing and directing the operations and programs of a mission critical 27/7/365 operation. Coordinates and works collaboratively with county leadership, members of the department, county agencies, contractors and vendors associated with the 9-1-1 dispatch operations. Works with county residents addressing concerns and providing educational outreach on 9-1-1 dispatch services. May serve as acting director of the agency in the absence of director as well as back up to the Assistant Director of the Support Services Bureau in their absence.

For additional information, please view highlights for this opportunity here (Download PDF reader).

Illustrative Duties

• Provides assistance to the Director to plan, develop and direct the operations and programs of a mission critical 24/7/365 operation;
• Oversees operational supervisors and provides leadership and management of personnel;
• Establishes service delivery standards/protocols and ensures implementation;
• Responsible for maintaining established operations floor performance standards and ensuring development of center staff;
• Ensures effective 9-1-1 and related public safety service operations;
• Interfaces with Police, Fire and Rescue, Office of Emergency Management, Sheriff and other county agencies to ensure effective collaboration in all emergencies;
• Oversees major administrative functions to include information systems, finance and budgetary, purchasing, non-DPSC academy training and human resources responsibilities in the absence of the Assistant Director, Support Services Bureau;
• Remains in an on-call status after hours to address any immediate needs of the agency.

Required Knowledge Skills and Abilities

• Extensive knowledge of response procedures for Law Enforcement (Police and Sheriff) Fire and Rescue, Office of Emergency Management, and other public safety agencies;
• Thorough knowledge of 9-1-1, computer-aided dispatch (CAD), radio communications, and telephony systems that support public safety activities;
• Knowledge of methods of planning and evaluation;
• Knowledge of the principles and practices of public administration, human resources, budgeting, information systems and management analysis to include knowledge of State and Federal laws and regulations affecting the same.
• Ability to manage staff and operations using performance measurements;
• Ability to analyze complex issues, processes and operations and develop solutions;
• Ability to present written or oral recommendations, both internally and to the public at large;
• Ability to create strategies and plans for achieving the long-term vision;
• Ability to identify, develop, market, implement and manage change;
• Ability to communicate effectively with individuals and groups in a diverse workforce and community;
• Thorough knowledge of Federal, State, and County laws and regulations affecting DPSC operations;
• Thorough knowledge of county and regional policies and procedures affecting DPSC operations;
• Thorough knowledge of applicable Federal Communications Commission (FCC) and Department of Transportation (DOT) rules and regulations affecting public safety communications and standards promulgated by applicable Law Enforcement, Fire and Rescue, Emergency Management and public safety communications professional associations.

Employment Standards MINIMUM QUALIFICATIONS:
Any combination of education, training and experience equivalent to graduation from an accredited college or university with a bachelor's degree in public safety administration, business administration, public administration, emergency management, criminal justice, or a closely related field; plus five years of progressively responsible supervisory experience working in a public safety or military organization; including one year of supervisory experience working in a 9-1-1 public safety communications center.

CERTIFICATES AND LICENSES REQUIRED:
Required to obtain certification from the Virginia Criminal Information Network (VCIN) within six months of appointment.

NECESSARY SPECIAL REQUIREMENTS:
Must successfully complete a criminal background investigation and a polygraph examination and credit check prior to appointment; Must have never committed, been involved in, or been convicted of, a felony or serious misdemeanor.

PREFERRED QUALIFICATIONS:
Ideal candidate will have five years of progressively responsible supervisory experience working in a public safety or military organization; including one year of supervisory experience working in a 9-1-1 public safety communications center.

PHYSICAL REQUIREMENTS:
Duties are generally sedentary. Incumbent must possess visual acuity to read data on computer monitor, operate keyboard driven equipment, and communicate effectively orally and in writing. Must be able to lift up to 15 pounds. All duties are performed with or without reasonable accommodations.

SELECTION PROCEDURE:
Panel interviews.

It is the policy of Fairfax County Government to prohibit discrimination on the basis of race, sex, color, national origin, religion, age, veteran status, political affiliation, genetics, or disability in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. EEO/AA/TTY.