Adjuster Outside Property - Northern Virginia Territory Fredericksburg, VA 22401, USA, Manassas, VA, USA, Washington, DC, USA Req 11596 Friday, November 2, 2018 Our Outside Property claims department is seeking a Field Adjuster for the Northern, VA and DC territory. Position summary: Outside property adjusters handle property claims requiring field investigations and/or inspections. They must establish rapport with our insureds and maintain relationships with our agents, underwriters, contractors, restoration vendors, and experts. They are expected to know their territory, including the geography; regulations and the law as pertains to property claims; state and local public safety and regulatory agencies and officials; the insurance and legal climate; and public adjusters. Outside property adjusters may use a company claims office location as their base of operations, or they may work out of their homes. This is a Full-time, Exempt role. Responsibilities/Essential Functions: * Must have or secure and maintain appropriate states adjuster license(s) and continuing education credits. *Must have valid driver's license. *Handle complex personal and commercial property claims requiring outside field investigations and/or inspections. *May use a company claims office location as their base operations, or they may work out of their homes. *Uses discretion and independent judgment in claim handling *Possesses demonstrated technical knowledge and skills, including product and industry, reflective of successful progression through various job family levels. *Identifies possibly suspicious claims *Claims handled will be of greater complexity and will require a higher level of investigation, analysis, evaluation and negotiation including interpretation of commercial coverage. *Claims handled will involve moderate complexity, severity and exposures including litigation. *Authority levels are higher in recognition of the higher proficiency associated with this level. *May be used as a technical resource by adjusters may represent the company at mediation, arbitration and trials. *May be responsible for all aspects of each claim, including informal hearings, arbitrations and claims litigation and maintaining a high level of productivity, confidentiality, and customer service. *May provide training and mentoring to adjusters. *Assignments are broad in nature, usually requiring originality and ingenuity. *Required to have and maintain sufficient home-based internet connection. *Ability to use a personal computer and other standard office equipment *Ability to travel as necessary *Ability to sit and/or stand for extended periods *Ability to operate a motor vehicle 4-5 hours per day and to get in and out of the vehicle numerous times during the day *Ability to load and unload equipment and supplies weighing up to 30 pounds from a motor vehicle as needed to perform field work *Ability to bend, walk, and climb for several consecutive hours while inspecting damaged buildings, often with utilities turned off or inoperable *Ability to use a ladder safely to get onto and off of roofs, and maintain balance while inspecting roofs *Ability to perform field work in adverse weather. Position Requirements: *Bachelor's Degree or equivalent experience. *Dedicated to meeting the expectations and requirements of internal and external customers *Makes decisions in an informed, confident and timely manner *Maintains constructive working relationships despite differing perspectives *Strong organizational and time management skills *Ability to negotiate skillfully in difficult situations with both internal and external groups Demonstrates ability to win concessions without damaging relationships. *Demonstrates strong written and verbal communication skills. Promotes and facilitates free and open communication. *Understanding of applicable statutes, regulations and case law *Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner. *Easily adapts to new or different changing situations, requirements or priorities. *Cultivates an environment of teamwork and collaboration *Operates with latitude for un-reviewed action or decision. *Computer experience (MS Office, excels, word, etc.) *Proficient using Claims systems (ie CSS, PMS, etc.). EEO statement: "The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law. Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law." As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. If you require a reasonable accommodation, as a candidate for employment, please inform The Hanover Talent Acquisition office. Other details