As a Fruad Specialist your role is to resolve top cardholder fraud workcases (claim of fraud form from cardholders, inquiries for telephone representatives) in the most timely and cost effective methods while providing top customer service. Identify the best course of action to resolve inquiries from all channels and utilize FDR, Visa Resolve online and Star station systems to process the workcases, while keeping company liability and risk minimized. Responsibilities: Resolve inquiries originating from incoming cardholders, credit unions, QA surveys and all escalated cardholder inquiries for Contact Center Representatives and other Fraud Representatives, involving credit/debit cards and disputes. Process credit union and cardholder callback requests to include verifying, interpreting, disseminating or requesting information; act as liaison between cardholders and credit unions and the Fraud Department. Maintain thorough knowledge of Reg E, Reg Z, MasterCard/Visa rules and regulations to analyze and diagnose complex charge back reason or possible compliance for accurate processing from a list of reason codes. Key charge backs utilizing Visa Claim Resolutions and Star Station. Research information through Visa Net, MasterCom, Internet and FDR systems to complete the information search. Communicate with merchant banks through verbal and written communications. Assist with identifying workload and cardholder trends and recommend solutions for streamlining workflow processes to increase efficiencies and reduce liability for the company. Follow up with cardholder for additional documentation, if needed. Coordinate research activities or Contact Center issues as required with other Financial Services departments and member credit unions. Review, process or close workcases, as appropriate. Work in all queues within fraud as workload dictates. Perform other miscellaneous duties as assigned.