ROLE: Customer Service Representative LOCATION: Washington DC Metro OVERVIEW: Apex Systems has an immediate need for a Customer Service Rep. The position is on a contract to hire basis with annual salary in the $30,000 range + bonus potential. The successful candidate must have experience providing phone support to customers with a strong attention to detail. Candidates that have worked in the financial or payment industry are preferred. If interested, please send an updated resume to Carmen Aikins at [Click Here to Email Your Resume] ESSENTIAL DUTIES AND RESPONSIBILITIES: Assess incoming calls for credit card recovery requests. Alert clients, merchants and dealerships of failed batches and provide assistance for resubmission. Provide superior customer service to our customers both in email and via telephone Provide preliminary funds research assistance for missing and duplicate batches and transactions. Resolve and close at least 90% of cases with accuracy. Act as liaison and advocate on behalf of customers with third-party vendors to ensure that their problems are routed to the appropriate department. QUALIFICATIONS: High school diploma with some college preferred. Familiarity with the credit card processing authorization and settlement process as well as major credit card processor auth/settlement file specifications and interchange qualification requirements is a plus. Ability to communicate instructions and resolution procedures and in a clear and concise manner, both verbally and in writing. Experience with MS Outlook, Word, and Excel preferred. Customer Service experience via telephone or in person is required EEO EmployerApex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178