Help Desk/User Support Technician

Washington D.C.
Jan 16, 2019
Feb 20, 2019
Full Time

Help Desk/ User Support Technician

At AMIDEAST we pride ourselves in being a leading American non-profit organization engaged in international education, training and development activities in the Middle East and North Africa. We also pride ourselves in providing 40+ days of paid leave and a great 401k with 6% matching.

Job Description:

The Help Desk/ User Support Technician is responsible for the reliable, smooth functioning of user equipment; both hardware and software to facilitate the work of AMIDEAST’s personnel.

Responsibilities of the IT Specialist include, but are not limited to the following:

  • Installing software or hardware, maintaining and repairing equipment, and conducting preventative maintenance and updates
  • Troubleshooting and resolve different computer issues, determining and installing appropriate security measures, and configuring user computers, networks, and other equipment
  • Conducting user orientation and assist with training, providing technical support on-site or via phone or email, assisting with conference room preparations for AMIDEAST events
  • Coordinating with support vendors to report/resolve problems, assisting with implementing IT policies and procedures, writing and updating technical documentation
  • Maintaining user equipment inventory and helping with administrative tasks such as procurement, shipping, etc.


  • Excellent interpersonal, oral, written, editing and communication skills, and customer service skills
  • Ability to work in a fast-paced environment, and independently and as a team player
  • Ability to conduct incident analysis and troubleshooting with a strong attention to detail and multi-tasking skills
  • Proficiency in Microsoft Windows OS (Windows 7 and Windows 10) and Microsoft Office Suite
  • Proficiency in providing desktop support and applications troubleshooting with good knowledge of file server sharing and security and familiarity with Microsoft Windows Server is a plus


  • Bachelor’s or Technical Degree in Computer Science or Telecommunications
  • Must have flexibility regarding working hours, when needed and a minimum of one year experience in a similar position
  • Microsoft Certifications preferred: MCSA, A+, Network+

Please provide a cover letter, resume and salary requirements to




AMIDEAST is an Equal Opportunity Employer-Minorities/Women/Veterans/Disability/Gender Identity/Sexual Orientation