Call Center Representative
CHEMTREC, a division of the American Chemistry Council (ACC), currently has an opportunity for Emergency Services Specialist. CHEMTREC is a 24/7, Level 1 emergency call center that provides information to emergency responders and others who need assistance during hazardous materials incidents (e.g. spills, fires, leaks, or personnel exposures), as well as provides a mechanism for shippers of hazardous materials to comply with certain domestic and international regulations which require an emergency telephone number to be displayed on shipping and other documentation, where immediate access to product information is necessary. CHEMTREC has aspects of both a public service and a commercial organization, and provides services globally from its facility in Falls Church, Virginia.
The position is responsible for supporting the day-to-day operations of the assigned shift within the CHEMTREC Operations Center. The position reports directly to the On-Duty Operations Manager.
Other key duties and responsibilities of the position include answering, screening and processing incoming calls as well as prioritizing calls, evaluating and analyzing situations to provide appropriate and timely responses, including calls related to chemical spills, fires, leaks, or personnel exposures; executing relevant standard operating procedures, policies, and protocols; and collaborating with other departments within CHEMTREC to provide input and support, as needed.
Required qualifications include an Associate’s degree or equivalent experience; three years’ experience in information management, chemistry, hazardous materials, hazardous materials transportation, or emergency response/emergency management discipline; the ability to work 9-hour shifts including weekdays and weeknights as well as weekends and federal holidays, use independent judgment in evaluating situation/issues as well as the ability to manage and prioritize multiple projects and tasks and work in a team environment. Strong oral and written communication and customer service skills, working knowledge of Microsoft Office, including Outlook, Word, Excel, and PowerPoint as well as internet applications and the ability to travel domestically are a must. A Bachelor’s degree, experience working in a global/international call center or telephone-based customer service environment and working in a stressful or time-sensitive environment, and fluency in are high desired
To learn more about CHEMTREC, visit our web site at www.CHEMTREC.com.ACC offers a salary commensurate with experience and excellent benefits.If you meet the qualifications, please forward your resume and cover letter, including salary requirements to H_R@americanchemistry.com or fax to (202) 330-5563.