Ref ID: 04510-0010684069Classification: Desktop SupportCompensation: $60,000.00 to $75,000.00 per yearIn this role, you will need to excel at explaining intricate technical information to the non-technical user. A driven individual who is most productive in an active and positive environment is the ideal candidate for this position. If that description matches your personal qualities, Robert Half Technology has a Desktop Support Technician role that may be the position for you. Motivated candidates with effective problem-solving abilities will be the best fit for this position. Located in the Arlington, Virginia, area, this Desktop Support Analyst role is full-time in nature. To be considered for this role you must possess an Active Secret Clearance or above and a Security+ certification. What you get to do every day - hardware repairs with the appropriate vendors - Administer computer desktop support in accordance with established policies and procedures - Offer your support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems - Settle computer problems, and offer suggestions on appropriate action/solutions - Keep up, explore, and fix computer systems, hardware, printers, and computer peripherals - Develop records of daily data communication transactions, issues and remedial actions taken or installation activities - Communicate regularly and effectively with ticket submitters- At least 2+ years of experience writing procedure manuals, user instructions, business correspondence, and general report writing - Must possess an Active Secret Clearance and Security+ certification (or DoD 8570 IAT II security certification) - Microsoft SCCM - System Cntr Config Mgr experience - MS Windows 10 experience desired - Microsoft Office 365 experience required - 3+ years of desktop support or other related experience ** FOR IMMEDIATE CONSIDERATION PLEASE SEND YOUR RESUME TO [Click Here to Email Your Resume] **Technology doesn't change the world. People do.As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person. Leader among IT staffing agenciesThe intersection of technology and people - it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call. We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.All applicants applying for US job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada. (C) 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.