Program Manager (Assistant Director Quality & Compliance)
Occasional travel - You may be expected to travel for this position.
Relocation expenses reimbursed Yes In consideration of the payment of expenses for travel and transportation, the selectee agrees to remain in Federal service for twelve (12) months following the date of transfer. Failure to complete all conditions of the obligated service may result in repayment of travel/transportation expenses.
Time-in-grade: Applicants who are/were federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. For a GS-15 position you must have served 52 weeks at the GS-14 level.
To support your claim of time in grade, you must submit your most recent appointment, promotion, or within grade increase SF-50 (not an award or general adjustment SF-50). Some applicants may have to submit more than one SF-50 to demonstrate their eligibility. See the required documents section for more information.
Specialized Experience: To qualify, applicants must have one year of specialized experience equivalent to at least the next lower grade GS-14 level or above in the normal line of progression for the occupation in the organization. Specialized experience is defined as work that involves experience:
(1) directing quality management programs and compliance protocols of veteran benefit programs or service through developing policy, planning, assessing program operations, evaluating outcomes, and implementing new procedures;
(2) developing relationships and engaging with regional offices and/or stakeholders to accurately assess the effectiveness of quality management and site visit compliance protocols to ensure benefit programs goals and objectives are being met;
(3) directing compliance assessments and maintaining records to facilitate oversight of Veteran related benefit programs;
(4) supervising or managing a Veteran support/benefit program or organization and leading a diverse personnel staff/organization to include bargaining unit employees.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
The Office of Personnel Management's group coverage qualification standards, associated individual occupational requirements (IOR), and individual qualification standards covering white collar occupations in the Federal competitive service can be found here.
A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
There is no educational substitution for the GS-15 level.
Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for federal employment. You can verify your education here. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
Work Schedule: Regular office hours; Alternate work schedules are available
Title/PD#: Program Manager (Assistant Director Quality & Compliance) GS - 15; PD 37737
Promotion Potential: The this position is at the full performance level.
Physical Requirements: The work is sedentary. Typically, the employee may sit comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items such as papers, books, small parts; driving an automobile, etc. No special physical demands are required to perform the work.
Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.
Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or disabled Veterans with a compensable service-connected disability of 30% or more. Please contact the special placement coordinator or the human resources specialist listed on this vacancy for more information regarding applying for consideration under schedule A or as a 30% disabled Veteran.
The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation and be found well-qualified for this vacancy. A well-qualified candidate is defined as meeting all of the minimum qualification standards and eligibility requirements as well as possessing skills that clearly exceed the minimum qualifications requirements for this position. Well-qualified is specifically: experience with directing compensation, pension, fiduciary, education, insurance, home loan, and vocational rehabilitation & employment programs to ensure quality and compliance. Experience supervising a number of important projects or program segments of an administrative, professional, scientific, or technical nature. Information about ICTAP and CTAP eligibility can be found here.
VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.
This job opportunity announcement may be used to fill additional vacancies.
If you are unable to apply online view the following link for information regarding an Alternate Application.
You will be evaluated for this job based on how well you meet the qualifications above.
In describing your experience, please be clear and specific. We will not make assumptions regarding your experience. Applicants who do not fully address the specialized experience needed for the position (as described above in the job announcement) in their resume or who do not possess the education to substitute for it will not be referred for consideration.
After you have met the minimum qualifications, you will be rated on the following competencies based on your application for this position:
- Knowledge of the laws and regulations applicable to Veterans' benefits programs.
- Ability to direct (plan, organize, control, review) the work activities of subordinates related to quality management, compliance assessments, and other operational functions.
- Knowledge of human resources management systems administrated on merit principles.
- Ability to communicate orally and in writing in a clear, concise and well-organized manner on a wide range of subjects pertaining to VA programs, benefits and services.
- Skills in implementing a national program (e.g., quality management & compliance assessments) related to customer-facing initiatives.
Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.
Notice to Applicants: It is the policy of the Government not to deny employment simply because an individual has been unemployed or has had financial difficulties that have arisen through no fault of the individual. Information about an individual's employment experience will be used only to determine the person's qualifications and to assess his or her relative level of knowledge, skills, and abilities. Although an individual's personal conduct may be relevant in any employment decision, including conduct during periods of unemployment or evidence of dishonesty in handling financial matters, financial difficulty that has arisen through no fault of the individual will generally not itself be the basis of an unfavorable suitability or fitness determination. Read more Security clearance Other Drug test required No