Global Account Manager - Meetings & Events
Do you have Event Management experience? If you are looking for a challenge in a fast-paced and growing industry If you love to work with a knowledgeable and hard-working team WE INVITE YOU TO SUBMIT YOUR RESUME FOR CONSIDERATION FOR THE POSITION OF MEETINGS AND EVENT- Account Manager, Global Accounts Domiciled in Frederick, MD The successful candidate for this exciting position will: Works closely with the Director of Meetings and Events to manage and coordinate all areas of M&E transportation service operations planning, and coordination for all assigned account meetings and events. Displays a working knowledge of all aspects of Meetings and Events to include new account setup, reservations, vendor interaction, and invoicing. Responsible for day-to-day contact with established major accounts, as assigned, to service and grow the account relationship, driving additional revenues through recognition and realization of additional revenue opportunities within assigned accounts. Exercises initiative and judgment on a regular basis to serve the best interests of the client in conjunction with the best interests of Carey. Follows needs of assigned accounts from beginning to end along all customer touch points to ensure service issues are avoided to the highest degree possible. If issues do arise, is involved in the investigation and resolution, and advice to the client in a timely manner. Responsible to understand clients' reporting needs and work within Carey/Embarque to ensure reports are obtained and submitted to clients accurately and timely. Responsible to ensure the total customer service experience is unparalleled from beginning to end. Join a world-class and worldwide organization: Won the prestigious Award of Excellence for Best Chauffeured Services Worldwide from Luxury Travel Advisor magazine. Awarded two GOLD Travel Weekly Magellan Awards, one for best worldwide coverage and the other for the best mobile application. Fleet and Technology Facts: Carey's wide range of amenities and services attract clients of the highest caliber. A fleet of well-maintained late-model sedans, SUVs, vans and specialty vehicles with in-vehicle GPS. Proprietary innovative technology allowing Customers to make reservations online, through a mobile app or by phone. Our advanced technology extends to "two-way" in-vehicle tablet-based communications between our Chauffeurs and Dispatchers and between our Chauffeurs and Customers. Our Benefits For Full-Time Positions: Paid vacation and sick leave. Ten (10) paid holidays per calendar year. Company subsidized medical, dental, and vision insurance Company-paid Life insurance and short-term disability insurance Supplement insurance options at group rates, including Long Term Disability, Accident, Cancer, Critical Care, and Universal Life. Free Employee Assistance Program 401(k) Plan To express interest in this career opportunity, please respond with a cover letter and salary history. Refer to position: M&E18-09 or M&E19-01. Carey is an Equal Opportunity Employer. Education: A Four-year college degree, or equivalent work experience. Experience: Five years experience in position(s) with customer-facing responsibilities; with at least 2 years working as a customer service senior agent or supervisor, or as a sales executive or account manager. Skills: . Proficient in MS Office Suite, including Word, Excel, and PowerPoint. . Excellent customer service skills, showing attention to the fulfillment of customers' needs . Excellent verbal and written communication skills in the English language . Excellent ability to successfully interface with clients and handle multiple priorities concurrently . Proficient in use of a computer, with accurate and efficient data entry skills . Detail-oriented . Strong organizational competency . Strong foundation in managing a demanding customer base . Demonstrated experience operating within a culture of accountability . Skilled at conflict resolution Attributes and Characteristics: . Exceptional integrity, honesty, and trustworthiness . Self-motivated and able to work independently . Demonstrates initiative; is proactive . High level of business maturity . Ability to learn and adapt . Focused, with good listening skills . Able to work well under pressure . Comfortable managing relationships with executive-level contacts . Able to handle multiple tasks in an organized manner . Exhibits a professional demeanor at all times . Practices a cooperative and collaborative work style, with the ability to interact effectively with the sales team, other company departments, and customers . Strong work ethic, with reliable attendance . Demonstrates ability for "forward" thinking to design creative solutions to new challenges . Intuitive in understanding and interpreting client challenges, needs and opportunities . Dedication and commitment to get the job done . Strong attention to detail . Pleasant and clear speaking voice on the telephone in the English language . Organized and efficient WORKING CONDITIONS: General Working Conditions: Normal and favorable office environment. Physical Requirements: Must be able to work in a fast-paced environment with multiple activities. Must be able to hear clearly using a telephone, and must be able to speak and be understood clearly. Extended periods of computer use for reading screen and keyboarding. May be required to work extended hours, as necessary to accomplish tasks. Required to travel up to 25% of the time.