Dispatcher I

Aggregate Industries Management, Inc. A member of LafargeHolcim
Chantilly, VA
Jan 14, 2019
Jan 18, 2019
Accountant, IT
Full Time
Overview PURPOSEReceives, processes, and schedules orders for ready mix concrete and other products. Also assists with dispatching functions such as fielding calls from customers regarding delivery ETA and contacting customers to communicate any delays. Responsibilities KEY RESPONSIBILITIESProfessionally answer a high volume of customer calls, gathers information such as Company name, Project Name, Location, Address, Nearest Major Street or Intersection, Job Site Contact Name and Mobile Phone Number, and Precise Quantity Required, and enters it into a computerized system.Negotiate order times with customers who are placing or changing orders with the goal of building an even schedule and ensure that there is a marriage between the orders in the system and the resources available to make the deliveries. Communicate with upper management or operations in order to see if additional resources are available on an as needed basis.Process credit card payments from customers.Make outgoing calls to customers in order to confirm next day deliveries.Give appropriate pricing to COD customers who are requesting this information.May assist the customer with determining the proper mix and slump based on the type of project, and weather conditions.May suggest enhancements such fibers, calcium, and non-chloride accelerators, or retarders that will aid in placement or finishing.Field the "where is my truck" calls and provide and accurate time when the customer is expected to receive their delivery.Make outbound calls to the customer in order to communicate any delays. Reschedule orders as necessary.RELATIONSHIPS WITH OTHER JOBSWorks closely with DispatchersContributes to Team Effort by accomplishing related results as needed.Performs other duties as assigned. Qualifications KNOWLEDGE, SKILLS & ABILITIESRequired Education: High School diploma/GEDRequired Work Experience:Two (2) to three (3) years of experience working in a high-volume call centre.Strong customer-service orientation.Strong attention to detailAbility to typeKnowledge or ability to learn the properties of concrete and the nature of enhancements that aid in placing or finishing. Travel Requirements: Negligible. May be asked to support other Call Centers, based on business need.Computer and Software Skills: Proficient in Google Mail Competency Profile:Knowledgeable with demonstrated good judgement.Positive, can do, attitude.Strong customer service orientationREQUIRED LANGUAGE: Ability to read, write and speak English. Bilingual (Spanish) preferred.LICENSE TO LEAD - OH&S COMPETENCIESImplements OH&S Mission: Ensures alignment of OH&S activities arising from OpCo OH&S missionEnsures adequate OH&S organization: Ensures relevant actions are taken so that OH&S requirements are metIdentifies Hazards & Control Risks: Actively manages risks by ensuring that all related control activities are implemented thoroughlyManages Incidents: Drives committed and effective incident management

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