Director of Resident Services

Baltimore, MD
Jan 14, 2019
Jan 28, 2019
Executive, Director
Full Time
Job Description Edgewood Management/Vantage Corporation provides superior real estate management and Edgewood/Vantage Management Corporation is a 45 year old, premiere affordable property management company, responsible for 27,000 units in fourteen states and the District of Columbia. Edgewood's portfolio represents a variety of multifamily products that include high-rise, mid-rise, garden and townhouse style rental units. Edgewood/Vantage Management Corporation provides superior management services for a variety of residential properties and has an exceptional track record to resolve problems and reposition troubled assets in all areas: operations, administrative, financial and physical. Edgewood/Vantage Management Corporation is recognized as the 9th largest manager of Affordable Housing by the National Affordable Housing Management Association and the 50th largest manager by the National Multi-Housing Council. Our reputation for providing high quality services with integrity has earned us the trust of our clients and our employees. Edgewood/Vantage Management Corporation offers a supportive environment where employees are encouraged to develop their skills and talents to their fullest potential. We are always looking for positive, motivated, and hardworking individuals to join our Edgewood/Vantage Team We have an immediate opening for a Director of Resident Services in Baltimore, MD Job Summary: . This is advanced professional and managerial work directing, planning, and monitoring the Resident Services activities of the Weinberg Portfolio of 15 affordable independent living communities and an Assisted Living facility in Baltimore City and Baltimore County. Work includes developing, implementing and monitoring programs to improve the quality of life for residents and encourage their social, physical and ability to live independently. Work involves setting and monitoring departmental long and short-term goals and objectives, policy development, budgeting, grant writing, and contract/grant management to establish an effective network of referral and support systems for the provision of elderly services. Responsibilities include assuring compliance with HUD regulations as well as oversight of appeal and hearing functions. Essential Duties and Responsibilities: . Ability to provide effective supervision, leadership, guidance and coaching to professionals and support staff engaged in developing and administering the Weinberg portfolio's Resident Services program; . Understand, interpret, explain and apply detailed and complex regulations, policies and procedures governing the design, development, funding and administration of resident service programs; . Collect data, evaluate alternatives and develop sound conclusions and recommendations; organize work, set priorities and exercise sound independent judgment, consistent with Owner's and department missions and applicable policies and guidelines; . Plan, develop and maintain innovative and multi-disciplinary partnerships with governmental and community organizations to design and deliver programs; . Represent the portfolio effectively in making presentations and conducting meetings with program services; . Communicate effectively, orally and in writing; prepare clear, concise and comprehensive reports; handle interactions with courtesy, tact and sensitivity to the issues involved; . Effectively deal with diverse client and community groups, culturally and ethnically; . Establish and maintain highly effective and courteous working relationships with residents, Edgewood staff, public and private agencies and social service organizations. . Provides guidance to staff working with difficult residents; identifies common themes to address on a policy level; works to prevent evictions. In extreme cases resolves residents' problems and conflicts relating to housing; addresses resident complaints through meetings and phone conversations. . Establishes annual and multi-year department goals; develops, evaluates, and revises programs; researches city/county/state/national- trends and best practice models; assesses resident needs and analyzes relevant data; creates programs related to department goals and available funding; establishes program expectations and outcomes; . Develops and implements policies; evaluates the impact of changes; identifies issues that require policy changes; schedules meetings with appropriate staff; collects supporting data and other relevant information; . Establishes timelines for policy implementation; delegates responsibilities to participating staff; prepares necessary documentation; presents recommendations to RPM, EVP, Owners, staff, residents and other community stakeholders; notifies impacted parties of changes. . Prepares reports and presents information to residents and community stakeholders; prepares site visit materials, agendas and conducts site tours; participates in the development of area wide strategies and initiatives. . Supervision is exercised over professional and administrative staff through Community Managers including Service Coordinators, Food Service Workers, Volunteers, and Activity Directors. Plans, organizes, assigns, directs, trains, and evaluates subordinates. . Department Collaboration . Develops and implements annual portfolio goals, in collaboration with department staff, Regional Property Manager, and Owners . Defines impact measures for all services programming and develops data collection tools . Supervises completion of resident services monthly reports and other tracking mechanisms to measure quality of resident services programming across the Weinberg portfolio as well as individual staff productivity . Prepares annual report for Owners . Develops cohesive teams within department Partnerships . Oversees services partnerships with external providers in each community . Works together with on-site staff to establish new relationships with community based organizations . Identifies new collaborative partners and strategic opportunities for provision of services programming at new and existing sites . Writes and provides oversight of memoranda of understanding with outside service providers working on the Weinberg portfolio. . Encourages site staff to participate in community coalitions as appropriate . This position plays a key role in local community networking and ambassadorship for affordable senior housing and resident services administered at the Weinberg portfolio . Works closely with local schools, universities and volunteer entities to establish strong working relationships and regular referral bases to the Weinberg portfolio's programs/properties Program Planning and Fund Development . Oversees development of new programs and services for residents in order to enhance quality of life and build community . Works in partnership with the Associated, Jewish Community Services, State, Local and Federal government and CHAI Inc. to initiate, obtain funding, implement and measure new programs . Keeps up to date with trends and best practices . Assists in fund development efforts including foundation, corporate, governmental, and individual and other sources to provide funding to implement new programs and maintain existing services . Develops and produces outcome data to measure program effectiveness and market programs . Works closely with the Service Coordinators in maintaining compliance with funders and regulatory agencies Qualifications: . Requires considerable knowledge of the theory, principles and practices in the design, implementation and evaluation of supportive services programs for aging populations; . Knowledgeable of principles and practices of service delivery design and program evaluation; practices and techniques in building community collaborative; theory, principles and practices of social service counseling, case management and crisis intervention; . Understanding of the ethical and legal obligations regarding confidentiality and adult protective issues; local, state and federal law and regulation applicable to the design and delivery of self-sufficiency and supportive service programs; . Knowledge of the community, its resources and dynamics applicable to the delivery of Aging programs; . Use of administrative research and analysis methods and techniques; . Requires dispute resolution and mediation methods and techniques; principles and practices of budget development and administration; principles and practices of effective program management and supervision Education: . At minimum a Bachelors Degree in Social Work or related field, and demonstrated skills and experience in the provision, supervision and management of various clinical and case management services including programs for seniors and persons with disabilities, emergency services Professional Experience: . Five years' experience in effective program management and supervision with work history demonstrating progressively increased responsibility and promotion within the social services field; Attendance / Travel Requirements: . Travel may be required at times to attend various owner gatherings either in the greater Baltimore/Washington, DC metro areas, or in another state. You must also be able to attend certain resident events that are held after hours. Computer Skills: . Operating a computer and various software packages; . Ability to learn services software through AASC (Association of Service Coordinators) Physical Demands: . Most work is conducted in an office environment with moderate to extensive phone use . Position requires sitting at a desk for up to 8 hours per day with minimal movement throughout the office. . Work is often conducted in the community and as such requires occasional walking, standing, driving, . Extensive use of computer and keyboarding; use of hands for repetitive grasping, pushing and pulling, fine manipulation . Will occasionally bend, squat, climb . Building and office are wheelchair accessible

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