AFC Customer Service Specialist II

KAR Auction Services Inc
Sterling, VA
Jan 14, 2019
Jan 18, 2019
Customer Service
Full Time
A Dealer Service Specialist is a key customer facing employee who delivers our financial services to customers (dealers/auctions). We are seeking an enthusiastic, customer oriented specialist to provide the best quality of service in our industry.Do you have an interest in the auto business or financial services? Looking to join an organization where your skills are utilized to the fullest and your interests are developed? We take pride in catering to the career goals of our employees and are looking for a skilled Customer Service Specialist to join our team.A Day in the Life:Respond to dealer inquiries regarding AFC's products and services.Provide dealers with titles upon payoff. Collect payments.Seamlessly, utilize various systems to track dealer accounts and sales opportunities. Foster long-term relationships with dealers and auction partners.Educational Requirements and Qualifications:Prior Collections experienced strongly preferredSome post high school course work in related field is preferred. Prior work experience in financial services industry is preferred. Familiarity with concepts, procedures and processes typically used in automotive and financial services industries. Preparation or review of documents and reports using Microsoft Office based products, Customer Relationship Management (CRM) tools and internal work queues are major components of the position. Solid organizational, and communication skills.Knowledge of successful customer service principles and practices. Motor vehicle operator (required); notary (desired).KAR is an equal opportunity employer. KAR is a drug-free workplace.#CB

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