Branch Customer Service Associate

NASA Federal Credit Union
Annapolis, MD
Jan 14, 2019
Jan 28, 2019
Customer Service
Full Time
FIND YOUR PURPOSE. JOIN OUR MISSIONAs one of the largest credit unions in the region and top performing in the nation, NASA Federal Credit Union members enjoy banking with an organization that's well established, financially sound and thrives on technology. With a strong heritage to serving the needs of individuals in the science, technology and engineering fields, the credit union philosophy of People Helping People has always been a priority.We are currently seeking a talented Full-time Member Service Associate for our branch in Annapolis, MD.As a Branch Member Service Associate, you will deliver exceptional customer service in our branches while successfully promoting and selling NASA FCU products and services. You must possess proven customer service skills; strong verbal communication; and above all, a desire to help others. The Branch Member Service Associate position is a tiered position with formal training modules - YOU control your career advancement as you learn and execute new skills. In addition to a solid compensation package, there are generous monthly incentives.We offer a generous benefit package:Competitive compensation: $16.00 - $19.50 hrly plus monthly bonuses (Rate of pay commensurate w/ relevant customer service and banking experience)401(k) match to 5% of earnings - immediate enrollment and 100% vestingChoice of two health plans - 80% employer contributionDental - 85% employer contributionLife Insurance - no costLong-term Disability Insurance - no costEmployee Assistance Program - no costPaid vacation Paid sick time10 Paid holidaysProfit Sharing eligibleWORK SCHEDULEMSA's are scheduled to work a minimum of two Saturdays per month (locations will vary). The typical work week is approximately 40 hours. Scheduled hours begin 30 minutes prior to opening and 30 minutes after close.The Annapolis Branch is open from 9:00 am to 4:00 pm Monday - Thursday, 9:00 am - 6:00 pm on Friday and 9:00 am to 1:00 pm Saturday. Responsibilities JOB DUTIES SummaryEmpathizes with members and provides solutions to make it easy for members to acquire and effectively use NASA FCU products and services.Identifies member needs to provide solutions on products that meet the member's needs and facilitate the member's financial security.Responds to member inquiries regarding the operation of accounts, interest rates on savings and loan products, account discrepancies, credit, debit and ATM cards and loan applications.Processes a variety of financial transactions on member accounts including deposits, withdrawals, funds transfers loan payments, check orders, share certificates, ACH/Payroll/Direct Deposit, Wire Transfers, and Stop Payment set up and changes.Handles complex member situations.Handles consumer loan and home equity application processing, document collection, and disbursements.Advise members regarding available insurance protection (life, disability, gap, etc.).All MSAs may be temporarily assigned to other branches or departments (Call Center) in order to meet the business needs of the Credit Union.All MSAs may be assigned duties to support other areas in the Credit Union. Education and/or Experience High school diploma or general education certification (GED). MSA II - Minimum of six months of relevant experience with advanced/complex teller transactions.MSA III - Minimum of six months of relevant experience with advanced teller transactions and consumer/ home equity application processing. #CB

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