About the role & key responsibilities: We're looking for an Account Manager in our Washington, DC office. The position will report into the Head of Client Services for the Americas and key accountabilities include: Be responsible for managing, cultivating, and renewing a portfolio of revenue from WARC s client accounts, interacting with some of the most respected names within Americas advertising, marketing, media and research agencies. Be knowledgeable about: WARC content, keeping abreast of content substance so that they can talk with understanding to clients about what is new and interesting Understand the clients business needs and objectives, to help them identify content of relevance and generate client engagement Build strong account relationships by: leading web based presentations demoing the site to new users and by responding in a timely fashion to all inquiries Becoming a trusted advisor and respected resource for help with advertising questions, by applying the knowledge from Warc content and demonstrating their ability to help solve difficult advertising questions Be a strong team player by working closely with colleagues on a senior strategic accounts team to drive difficult renewals and upsell We re looking for: Strong customer service ethic, desire to go the extra mile to surpass client expectations Adept at leveraging a client services database (Salesforce) to record and track account histories Strong communication skills, both for writing and presenting to senior-level executives Good research skills Interest in the global marketing and advertising industry 2-4 years of relevant work experience with marketing/advertising; Bachelor s degree Strong familiarity with Microsoft Office (Word, Excel, PowerPoint, Visio, and Webinar/Web-based presentation software) About WARC At WARC we work with the global advertising industry to make smarter, more effective marketing. We re the global authority on advertising and media effectiveness, offering unbiased advice on almost any advertising and marketing issue. We re a brand full of smart people who are genuinely interested in the world s most effective advertising, as well as the agencies and clients who make it. We re proud of the reputation WARC has in the industry, striving to be excellent at everything we do. WARC is a part of the Ascential group. Ascential is a specialist, global, information company that helps the world s most ambitious businesses win in the digital economy.