Automotive Service Advisor / Experienced

Jones Junction
Bel Air, MD
Jan 14, 2019
Jan 17, 2019
Accountant, IT
Automotive, Other
Full Time
Service Advisor Needed JONES JUNCTION in Bel Air, MD. Is seeking an Experienced Service Advisor to join our Growing Business. The Jones family has been running this Automotive operation for over 100 Years Now that's stability !! That's a name to be proud of !! The Service Advisor is responsible for building strong customer relationships and selling the technicians' time. They greet and consult customers on service needs, perform a thorough vehicle walk around inspection as part of the write-up, sell and up sell services by emphasizing value, keep customers updated on services, field all live service calls, and take ownership of the customers' experience by carrying out those additional assignments that allow the dealership to leave an impressionable experience with the customer. 1. Ensure that customers receive prompt, courteous, and effective service 2. Drive the sale of technicians' time to meet departments sales forecast 3. Prioritize required services, and be prepared to provide options upon request. 4. Keep customer informed on completion times, estimates, and possible changes. 5. Ensure customer has a positive dealership experience 6. Know the product well enough to answer characteristic and operational questions regarding the customer's vehicle. As a Service Advisor, you will be experienced and aware of the latest customer service practices and be a persistent problem solver. We have determined some factors that may enable your success as a Service Advisor: . Two years of experience in a service advisor role strongly preferred . Reynolds and Reynolds experience Preferred but not required . Good Record of CSI scores . Valid driver's license and Driving Record . Must be able to pass a Background Check and Drug Screen We Offer: . Competitive Wages . Health, Dental & Vision Insurance . Paid Time Off . 401K Plan Available . Flexible Schedule If you are an Experienced Advisor looking to make Good Money, and find a home, this could be it. Send your resume today for consideration.