Grocery Specialist - Full Time
Overview Grocery Specialist are responsible for managing department inventory, pricing integrity, merchandising, labor, and other operational processes to company standards. Grocery Specialist will plan, order, and work with the Assistant Grocery Specialist and Grocery Clerks according to the production tools and standards to maximize sales and gross profit. Grocery Specialist will ensure all new Grocery associates receive proper training and tools to succeed. Additionally, the Grocery Specialist will ensure correct ordering, receiving, unloading, storage, and rotation of merchandise and displays. Grocery Specialist will also ensure a high level of customer engagement and satisfaction at all times by answering customer questions regarding services and products offered. Position Description Core Accountabilities: Directs, manages, and assists all functions and activities of the Grocery Department. Helps to manage labor costs through effective scheduling and reduce losses due to shrink, damage and pilferage.Handling a variety of the department's grocery items, such as dry shelf, frozen, dairy, beer/wine, and specialty drinks throughout the day; answering specific customer requests while maintaining quality product levels all while ensuring outstanding customer service; sampling product as needed.Demonstrate the ability to be organized, to work independently and with the team to provide the highest quality shopping experience; ensuring shelves and cases are well stocked and displays well-merchandised while keeping up to date with proper signage in the department; ensure the highest quality products and supplies are available to complete tasks efficiently; follow approved procedures for stocking, merchandising and rotating all while maintaining the overall appearance of the department.Unloading and breaking down deliveries as needed; Maintaining proper product assortment and product quality on the sales floor and following rotation standards when replenishing stock levels.Follow and utilize the planograms, layouts, and schematics of the department as well as duties and assignments as directed by management.Quality and safety duties include inspecting and storing products to ensure quality, following proper cleaning and sanitation procedures, operating equipment in a safe and focused manner while tracking date and rotation of product. Follow all company guidelines and procedures, to include but not limited to, safety and sanitation and preparation while providing overall exceptional service to ensure a positive and lasting customer impression. Must keep sales floor cleaned and organized to company standards as well as washing coolers and storage racks to company standards. Adhere to all local, state, and federal health and civil code regulations.Observe all store rules and Company policies, shift operating hours at all times as scheduled or assigned by Store Manager. Must wear approved apron and non-slip shoes.Maintains knowledge of weekly ad items; gives customers direction of product location throughout the store.Maintains excellent communication within the Grocery department and store management at all times.Directly participates in on-the-job training efforts in the department. Works together with the Store Manager or Managing Partner to conduct performance reviews.Key Outputs/Results:Addressing and greeting customers; answering questions in a friendly manner, proactively offering assistance and providing accurate and timely information, making product/ service recommendations and accommodating special requests.Being able to listen to others' points of view and recognizing and appreciating differences.Properly handle, prepare, transport and store products; ensuring strict adherence to TFM guidelines.Prioritizing requests and department activities while managing interruptions and attending to details to complete tasks within deadlines is a must. Utilize training resources and fellow team members to educate self and others about product uses and characteristics.Have knowledge of products used throughout the store and work across departments to provide and assist customers in finding complete meal solutions.Minimum Qualifications:Oral and written communication skills that allow for productive communication with co-workers, management and customers.1-2 years of management experience in either retail, restaurant, or hospitality experience is required.Grocery Management experience is preferred, not required. Must be at least 18 years of age.What you bring to the job:Organization and highly detailed oriented Ability to prioritizeAbility to follow through on deliverables and meet objectives and deadlinesA LOVE of foodAbility to take initiative and work independentlySuperior customer focusBe a team player, goal-orientedExcellent time management Ability to perform in an intense, fast paced environmentWork Environment/Physical ResponsibilitiesWork involves continuous interaction with customers and co-workers in a fast-paced environment Typical motions include repetitive hand and arm movements, repetitive grasping, lifting, bending and reaching Responsible for moving or lifting an average of 10 - 60 pounds with a maximum weight lifted of 80 pounds occasionally Exposure to extreme temperatures (coolers, freezer, outdoors, etc.)The safe and proper handling of knives, box cutters, and equipment Will be required to spend the majority of time on his or her feet and stand or walk without a break for up to 4 hours At The Fresh Market we provide a fair and equal employment opportunity for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status or disability. The Fresh Market hires and promotes individuals solely on the basis of their qualifications for the position to be filled. The position covered by this is expressly declared to be 'at will,' meaning the Company has the right to terminate the incumbent's employment at any time, with or without cause. Any written or oral promises or representations to the contrary are expressly disavowed and should not be relied upon by any employee. Any change to this 'at will' employment status must be in writing and signed by the company designated personnel.