Ombudsman

Employer
USAJobs
Location
Washington D.C.
Posted
Jan 21, 2019
Closes
Jan 21, 2019
Function
Administrative
Hours
Full Time
TRAVEL REQUIRED:

Occasional travel - 1 to 5 nights per year


RELOCATION AUTHORIZED:
Relocation expenses reimbursed No


KEY REQUIREMENTS:
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  • Must be at least 16 years old and an U.S. Citizenship.
  • Requires a probationary period if the requirement has not been met.
  • Appointment to this position may require a background investigation.
  • Subject to financial disclosure requirements.
  • Applicants must meet all legal and regulatory requirements.  Reference the "Required Documents" section for additional requirements.

    Applicants must have 52 weeks of specialized experience. Specialized experience is defined as experience in facilitating the resolution of disputes with regulated businesses, industries and other external stakeholders; and conducting a wide range of qualitative and quantitative analyses to assess and improve program effectiveness.

    Education cannot be substituted at this grade level.

    DOL seeks to attract and retain a high performing and diverse workforce in which employees’ differences are respected and valued to better meet the varying needs of the diverse customers we serve. DOL fosters a diverse and inclusive work environment that promotes collaboration, flexibility and fairness so that all individuals are able to participate and contribute to their full potential.

    Refer to these links for more information: GENERAL INFORMATION,  ADDITIONAL DOCUMENTATION, FORMER FEDERAL EMPLOYEES

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    You will be evaluated for this job based on how well you meet the qualifications above.

    If you meet the minimum qualifications, you will be evaluated against the evaluation factors below and will be placed into a category based on your vacancy question responses.

    Categories

    Category A Best Qualified - Meets the basic qualification requirements for the vacancy and has successful experience in the same or similar job that has demonstrated superior proficiency in applying critical competencies required by this position to work of increased levels of difficulty and complexity.

    Category B Well Qualified - Meets the basic qualification requirements for the vacancy and demonstrates satisfactory proficiency in the critical competencies required by this position.

    Category C Qualified- Meets the specialized experience described in the minimum qualifications requirements section of this announcement and demonstrates proficiency in the basic competencies.

    Evaluation Factors (Competencies) - All qualified applicants will be evaluated on the following key competencies:

    Organizational Performance Analysis - Knowledge of the methods, techniques, and tools used to analyze program, organizational, and mission performance; includes methods that deliver key performance information (for example, comparative, trend, diagnostic, root cause, predictive) used to inform decisions, actions, communications, and accountability systems.

    Writing (†) - Recognizes or uses correct English grammar, punctuation, and spelling; communicates information (for example, facts, ideas, or messages) in a brief, clear, and organized manner; produces written information, which may include technical material, that is appropriate for the intended audience.

    Planning and Evaluating - Organizes work, sets priorities, and determines resource requirements; determines short- or long-term goals and strategies to achieve them; coordinates with other organizations or parts of the organization to accomplish goals; monitors progress and evaluates outcomes.

    Compliance - Knowledge of procedures for assessing, evaluating, and monitoring programs or projects for compliance with Federal laws, regulations, and guidance.

    The information you provide may be verified by a review of your work experience and/or education, by checking references and through other means (ex. interview).  The examining Human Resources Office (HRO) makes the final determination concerning applicant ratings.  Your resume MUST provide sufficient information to substantiate your responses to the vacancy questions.  If not, the HRO may amend your responses to more accurately reflect the level of competency indicated by the content of your resume.  Your evaluation may also include a review by a Human Resources Specialist or panel and may include other assessments (ex. interview, panel review, written test, writing sample, etc.)

    INFORMATION FOR ICTAP/CTAP ELIGIBLES ONLY: If you are eligible for special priority selection under ICTAP/CTAP, you must be well-qualified for the position to receive consideration.  ICTAP/CTAP eligibles who are placed into Category B or higher will be considered "well-qualified".

    Click Application of Veterans Preference for Category Rating Jobs for more information.


    To preview questions please click here.

    Read more Security clearance Public Trust - Background Investigation

    Drug test required No


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