Benefits Program Specialist
Relocation expenses reimbursed No
U.S. Citizenship is required.
All qualification requirements must be met by 01/22/2019. Your application package will not receive consideration if it lacks any of the required documents under the "Required Documents" tab.
Probationary Period. One-year probationary period may be required.
Selective Service. If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law.
Background Suitability Investigation. Continued employment is contingent upon satisfactory completion of a background investigation and the granting of a federal suitability or security clearance. If selected, you may be offered tentative employment until the background investigation has been fully adjudicated.
GS-09: Applicants must have at least one year of full-time specialized work experience comparable in scope and responsibility to the next lower level, GS- 07, in the federal government. Specialized experience is defined as: Experience with a defined contribution retirement plan or related service provider, assisting or providing support to the operational functions, activities, or casework pertaining to one or more of the following: contribution processing/error correction, loans, withdrawals, court orders, and or death benefits. General benefits processing like health insurance, life insurance, and retirement systems does not qualify as specialized experience.
-OR- master's or equivalent graduate degree, OR 2 full years of progressively higher level graduate education leading to such degree, OR LL.B or J.D., if related.
GS-11: Applicants must have at least one year of full-time specialized work experience comparable in scope and responsibility to the next lower level, GS- 09, in the federal government. Specialized experience is defined as: Experience with a defined contribution retirement plan, a defined benefit retirement plan, or related service provider on the operational functions, activities, or casework pertaining to one or more of the following: contribution processing/error correction, loans, withdrawals, court orders, and/or death benefits. Participate in developing written guidance on proposed changes to benefit policies, procedures and service delivery, as well as guidance on post- implementation issues. General benefits processing like health insurance, life insurance, and retirement systems does not qualify as specialized experience.
-OR- Ph.D. or equivalent doctoral degree, OR 3 full years of progressively higher level graduate education leading to such a degree.
Education must demonstrate the knowledge, skills, and abilities necessary to do the work of this position.
Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics):
Benefits Programs Policies and Procedures: Knowledge of public and private sector defined benefits contribution programs, policy, principles, and practices and the functions and activities of benefits programs.
Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Problem Solving: Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
Written Communication: Skill in writing, in order to communicate information (for example, facts, ideas, or messages) in a succinct and organized manner; produces written information, which may include technical material that is appropriate for the intended audience.
Experience / Education Combination. Applicants may also combine education and experience to qualify at this level. To compute, divide your total months of qualifying experience by 36. Then divide your semester hours of education beyond two years by 60. Add the two percentages. The total percentage must equal at least 100% to qualify.
*Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations. Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
You must provide your transcripts to support your educational claims. Transcripts may be unofficial copies, but they must come from an accredited college or university, and they also must include course names and the number of credit / semester hours. Click here to search the database of accredited institutions.
Foreign Education. If you are using education completed at foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in the interpretation of foreign education programs. Foreign education must be deemed equivalent to that gained at an accredited U.S. education program. For further information visit the U.S. Department of Education's website concerning foreign qualifications.
The FRTIB offers a comprehensive benefits package that includes paid time off*, life insurance, health benefits, and participation in the 3-tier federal retirement system. The FRTIB also has wonderful benefits and work/life-balance flexibilities that may be right for you. We offer:
- Flexible work schedule options. The FRTIB offers two flexible work schedules, the Gliding Schedule and the Flexible 5-4/9 Schedule. Employees on the Gliding Schedule must arrive between 7 am and 9:30 am and work 8 hours plus a 30-minute unpaid lunch period. Employees on the Flexible 5-4/9 Schedule work eight 9-hour days and one 8-hour day (plus the 30-minute unpaid lunch period) in each biweekly pay period and receive one scheduled day off; and must arrive between 6:30 am and 9:30 am on 9-hour days; or 7 am and 9:30 am on the 8-hour day.
- Limited telework opportunities.
- Employee Assistance Program (EAP). The EAP provides employees with free confidential assistance for help with personal issues that may be affecting work life. The program also provides consultation to supervisors who are trying to best help an employee with performance and/or attendance problems.
- Work Life 4 You. The FRTIB provides all employees and their family members with access to the Federal Occupational Health managed referral and information service to assist in dealing with life, family, health, education, work, and finance. This service is provided at no cost to the employee.
- *Annual and sick leave (paid time off). Employees of the FRTIB accrue both annual and sick leave depending on years of service with the federal government. Annual leave may be used for vacation or other personal reasons. Sick leave may be used when you are ill, when you have a doctor, dental, or optical appointment, or when you need to provide care to an ill family member.
- Fitness center. The FRTIB employees, at no cost, have access to the fitness center conveniently located on the main level of the building featuring state of the art weight training and cardiovascular equipment.
- Extensive training programs and tools supportive of enhancing organization effectiveness and employee development.
- A monthly transit subsidy for a portion of your commuting costs to help defray the commuting costs of employees who use mass transportation, including commuter bus, Metrorail or Metrobus, or commuter rail systems.
- Child care program. The FRTIB's childcare subsidy program offers up to $600 in monthly subsidy paid to qualified child care providers of employees meeting the eligibility requirements.
- Student loan repayment or recruitment bonus, when applicable.
Relocation expenses are not authorized for this position; however, other recruitment incentives may be authorized. Read more
You will be evaluated for this job based on how well you meet the qualifications above.
To preview the occupational questionnaire, click on the following link https://apply.usastaffing.gov/ViewQuestionnaire/10386023.
You will be evaluated for this job based on how well you meet the above qualifications.
Once the application process is complete, a review of the resume and supporting documentation will be made and compared against your responses to the assessment questionnaire to determine if you are qualified for this job. If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully. Errors or omissions may affect your eligibility.
For Delegated Exam referral lists, Category Rating procedures will be used to rate and rank candidates. The category assignment is a measurement of the degree in which your background matches the competencies required for this position. Qualified candidates will be ranked into one of three categories: Best Qualified, Well Qualified or Qualified. If you are found Best Qualified for this vacancy your application will be referred to the selecting official for further review.
The Category Rating process does not add veterans' preference points but protects the rights of veterans by placing them ahead of non-preference eligibles within each category. Preference eligibles who meet the minimum qualification requirements and who have a compensable service-connected disability of at least 10 percent must be listed in the highest quality category (except in the case of scientific or professional positions at the GS-9 level or higher).
Veterans' Preference. If you are claiming veterans' preference you must submit supporting documentation as described in the "Required Documents" section. Visit the Feds Hire Vets website for more information regarding veterans' preference.
Interagency Career Transition Assistance Program (ICTAP). The ICTAP provides eligible displaced federal competitive service employees with selection priority over other candidates for competitive service vacancies. If your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority if this vacancy is within your ICTAP eligibility, you apply under the instructions in this announcement, and you are found Well Qualified for this vacancy. Well Qualified means you must meet all the minimum qualification standards listed above and be assessed and assigned the rating of at least Well Qualified to receive special selection priority. Well Qualified is further defined as possessing the Basic Qualifications and meeting the specialized experience noted above.
You must provide proof of eligibility with your application to receive selection priority. Such proof may include a copy of your written notification of ICTAP eligibility or a copy of your separation personnel action form. Information about ICTAP eligibility is on OPM's Career Transition website.
When a sufficient pool of candidates has been determined, then only members of that group will be referred to the selecting official for further consideration.