DESKTOP ADMINISTRATOR The Desktop Administrator reports to the Director of Operations and provides day-to-day, hands-on support to the Firm’s end user laptops, desktops, mobile devices, and software applications. This position interfaces directly with internal customers and requires expert customer service while troubleshooting user desktop issues to resolution. Other areas of responsibility include: Local Area Network support (IP and connectivity), system hardware break/fix, software and hardware upgrades, patch management, anti-virus management, computer image management, application installation and configuration, user support, and deskside training. The Desktop Administrator is also required to create technical documentation as required. RESPONSIBILITIES: Performing analysis, diagnosis, and resolution of computer problems for end users Performing computer hardware upgrades, OS imaging, configuration, patch management, and installation Planning, implementomg, and supporting software/functionality upgrades with the most immediate focus on: Windows 7 and Windows 10 OpenText eDocs Document Management System (DMS) Citrix Workspace Suite (XenApp 7.x, ShareFile, Share Connect) Microsoft Office Suite 2010, 2013, and 2016 Adobe Acrobat Pro Workshare Pro Maintaining a comprehensive inventory of all computer hardware and software with a focus on license compliance Providing support for end user mobile devices to ensure that Firm email connectivity is properly configured and syncing with Exchange mail domain Providing administrative and technical support for the Firm’s software applications and systems to ensure policy compliance with established standards and guidelines Interfacing with vendor-supported service groups to ensure proper escalation to resolve technical problems with desktop equipment and software Monitoring, troubleshooting, and responding to complex technical hardware, software, and security issues Providing quality assurance review and evaluation of new and existing software products Providing suggestions on software and hardware that requires upgrading and analysis with actual usage requirements Performing computer system-level design and configuration of products, including determination of hardware, OS, and other platform specifications Maintaining the Firm’s end-point security (anti-virus) to ensure computers are protected from all forms of malicious software and security intrusions Providing support for video conferencing and projectors for internal and external participants Cross-training and providing troubleshooting procedures for the Help Desk Team Assisting in maintaining all end user office equipment (printers, scanners, etc.) Arranging and setting up computers for large meetings and training sessions Serving as back-up to other IT staff members REQUIREMENTS: B.A. or B.S. degree in IT or related field preferred 3 to 6 years of experience installing, configuring, troubleshooting, imaging, and analyzing the performance of desktop computers; at least 2 years performing these functions in a legal environment a plus Strong knowledge of law firm applications, including OpenText eDocs Document Management, Citrix 7.x and greater, and Microsoft Office 2010, 2013, and 2016; networking and server experience a plus Ability to communicate effectively with the IT Team, management, vendors, and technology users with varying technical backgrounds Ability to write correspondence, memos, procedures, and complex technical documents High degree of technical proficiency with excellent problem-solving skills and analytical abilities Must be able to work extended hours when needed and be available for on-call rotation PHYSICAL REQUIREMENTS: Ability to communicate orally and in writing as well as type and read technical manuals Must be able to lift up to 50 lbs. and move computer equipment and related items, unassisted, as needed Resumes should be submitted in Word format to firstname.lastname@example.org. We look forward to hearing from you!