Patient Advocate - - Flexipool - Norfolk

Location
Norfolk, VA
Salary
Competitive
Posted
Jan 08, 2019
Closes
Jan 23, 2019
Ref
119534BR
Function
Administrative
Industry
Healthcare
Hours
Full Time
Overview:

Sentara Life Care - located in Norfolk, VA, is hiring an experienced Patient Advocate to work at the nursing and rehabilitation centers. About Life Care:
Whether you are supporting our Sentara Life Care Residents in the Long Term Care units, our Patients in the Skilled Units or working with our PACE participants at the day center or at home, you will have the opportunity to help an individual make it through their day with respect and dignity. Your attention to detail and care will make each day a little better whether the individual is with us for a short-term recover or for long term support. You’ll have the chance to make a difference in the life of all of the residents, patients and participants you interact with on a daily basis.

Other
Minimum two (2) years of experience in an environment where conflict resolution skills were utilized to manage complex communications, difficult persons and situations; and facilitating the conversion of diverse opinions/thoughts preferred.

Responsibilities:

Facilitates and promotes continuous quality improvements in the delivery of patient care by maintaining active interfaces between internal and external customers (patients, family, visitors, medical staff, risk management, etc.), maintaining data system of customer issues for use in identifying areas for improvement. Protects the patient's rights; speaking out on the patient's family's behalf when necessary. The Patient Advocate serves as a Sentara direct representative to patients/families that have concerns or questions regarding Sentara services. Staff education to improve patient satisfaction is also expected.

Qualifications:

Education Level
Bachelor's Level Degree

Experience
Required: Customer Service - 2 years

Preferred: Mediation - 2 years, Patient Advocacy - 2 years

License
None, unless noted in the "Other" section below

Skills
Required: Microsoft Office

Preferred: None, unless noted in the "Other" section below

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