Customer Service Assistant - Physicians' Liaison

Location
Norfolk, VA
Salary
Competitive
Posted
Jan 04, 2019
Closes
Jan 31, 2019
Ref
119067BR
Function
Administrative
Industry
Healthcare
Hours
Full Time
Overview:

Sentara Norfolk General Hospital is currently seeking a full time Customer Service Assistant - Physicians' Liaison to work with the Communications department.

Hours/Shift: evenings

Click here to learn more about Sentara Norfolk General Hospital

Other
Some College coursework, understanding of Medical Terminology and prior healthcare experience preferred

Responsibilities:

Under the direction of the Voice Communications Manager, the Physicians' Liaison is the primary contact for the MD Connect Line. The Liaison will coordinate much of the communication transactions that occur between physicians. Additionally, the Liaison will maintain documentation of the communication transactions and provide any and all follow-up in order to confirm the delivery. The venues for physician communications include, but are not limited to, telephone, pager, fax, overhead announcements, e-mail and voice mail.

Qualifications:

Education Level
High School Grad or Equivalent

Experience
Required: Customer Service - 2 years, Inbound/Outbound Calls - 1 year, Windows Based Applications - 1 year

Preferred: None, unless noted in the "Other" section below

License
None, unless noted in the "Other" section below

Skills
Required: Communication, Speaking, Time Management

Preferred: None, unless noted in the "Other" section below

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