Usher (multiple openings)
The Usher is responsible for the seating and the safety of patrons in all performance venues in The John F. Kennedy Center for the Performing Arts, including, but not limited to: the Concert Hall, the Opera House, the Eisenhower Theater, the Terrace Theater, the Theater Lab, the Family Theater, the Millennium Stage, the Terrace Gallery and other venues and spaces as directed. Ushers are expected to offer the highest level of customer service possible to patrons, donors, visiting artists, artist management, guests, and any other member of the public or administration they may encounter. Ushers are also expected to carry out any job function management deems as appropriate and within the scope of customer service, audience experience, pre-show prep, post-show breakdown, guest and staff safety/emergency response/security. Duties and Responsibilities:
- Politely directing and escorting patrons to their seats.
- Providing patrons with programs and other relevant materials.
- Checking assigned section for cleanliness.
- Visually sweep the theaters to check for potential safety issues and lost and found items.
- Be aware of and enforce appropriate house rules.
- Remain at assigned post throughout the event unless taking an assigned break.
- Must be aware of, and follow, the proper procedures for assisting patrons with disabilities.
- Attend pre-event Usher meetings and other trainings as required by management.
- Demonstrate an in-depth knowledge of all assigned venues within The Center and a thorough understanding of evacuation procedures from all points within each venue.
- Other duties as directed.
High school diploma in addition to formal training of 6 months to one year's duration, or equivalent experience desired.
Successful completion of usher orientation and specific-theater training, including general knowledge and safety/security.
Minimum Skills and/or Knowledge Required
- Knowledgeable of all theater seat locations.
- Knowledgeable of proper directions on getting to all seat locations.
- Ability to deal discreetly and sensitively with disruptive or dissatisfied patrons.
- Deal effectively with a wide variety of personalities and situations requiring diplomacy, tact, friendliness, poise and firmness.
- Provide immediate and appropriate response to safety incidents and emergencies.
- Flexible work schedule. Evening, weekend and holiday work is required.
- General theater knowledge helpful.
- Maintain a professional, neat and well-groomed appearance in accordance with Kennedy Center guidelines.
- Communicate effectively in English.
- Ability to read small print.
Must have the ability to stand for long periods of time, be able to move up and down stairs, be able to descend/ascend ramps and inclines/declines, be able to open theater doors repeatedly, and be able to lift and carry up to 10 pounds with or without reasonable accommodation. Close concentration, visual attention and need for manual dexterity.
Will be working in a fast-paced, busy environment with environmental conditions such as low-to-high noise levels, varying heights and slopes, and limited lighting (ranging from dim to dark).
Duties and responsibilities, as required by business necessity may be added, deleted, or changed at any time at the discretion of management, formally or informally, either verbally or in writing. Scheduling: must be able to work at least two 4-hour shifts permanently a week and work location may be changed at any time, as required by business necessity. Other duties and responsibilities as assigned.
The John F. Kennedy Center for the Performing Arts is a world premiere performing arts organization and our nation's cultural center. Diversity is a critical component of our mission, vision, and values. Our staff exhibits a wide variety of perspectives and experiences which enable us to foster and strengthen an environment of diversity and inclusion.
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