Housing and Program Services Manager (Program Manager)
Directs and oversees housing and services for people experiencing, or at-risk of, homelessness - including street outreach, emergency shelter, homelessness prevention, rapid rehousing, and permanent supportive housing. Supervise two program supervisors and a coordinated entry system manager, and provide oversight of staff deployed to the department to work on specific project assignments. Facilitates the development of strategies to improve system-wide program outcomes. Facilitates a collaborative process with housing and service providers, as well as other stakeholders, to gather and use program data for better outcomes. Monitors homeless assistance programs' financial data, provides professional guidance to program staff to meet fiscal objectives, and makes recommendations to department leadership. Coordinates multi-departmental planning with public entities, private business, nonprofit, and faith community partners. Facilitates collaborative planning and application for, new and continuing, public and private grant funding; and shares information with partners to promote new funding opportunities. Works with stakeholder groups, department leadership, the Governing Board, and the Consumer Advisory Council to identify policy and procedures issues that need to be addressed. Works with staff to develop educational and informational materials for services providers, important stakeholders, and the public. Acts as a resource and liaison to the community on homeless issues and represents the community in regional, state, or other forums on homelessness. Interfaces with elected officials, the governing board of the partnership, public and nonprofit human services leaders, and other members of the interagency work group to identify policy and process issues that impact homelessness. Prepares reports, meeting agendas, and recommendations for action by the department and the community partnership.
NOTE: The starting salary for this position will not exceed the midpoint ($105,470.14) of the advertised range.
- Provides leadership and oversight of human services programs and/or activities;
- Provides managerial direction and guidance to supervisors in the delivery of services in such a manner as to carry out agency goals in accordance with policies and mandates;
- Develops and provides oversight of program goals and work plans and assures the quality provision of services;
- Leads in the planning, development, implementation and evaluation of program policies and procedures;
- Interprets and implements federal, state, county and department policies and procedures;
- Ensures quality business practices in program implementation and service delivery;
- Provides oversight to evaluation of service delivery and program satisfaction surveys;
- Continually evaluates and improves program effectiveness. Seeks and shares information about national, state and local initiatives for application to the program;
- Engages community members in identifying issues and seeking solutions through prevention strategies, capacity building, resource development, and partnering;
- Establishes and maintains relationships and partnerships with community organizations and other human service agencies;
- Develops and maintains knowledge of community needs and assists with the development and delivery of services to meet identified needs;
- Interprets the service to the community in order to provide the necessary understanding of client families to other community services and resources and to stimulate the required coordination and development of supportive services in the community;
- Manages the program budget to ensure effective use of agency resources to achieve program outcomes;
- Develops program outcome measures and the program budget;
- Monitors program expenditures and performance measures and recommends adjustments or modifications to assist with achievement of desired outcomes;
- Oversees service delivery, budget/expenditures, and evaluation of services funded through grants;
- Monitors service delivery, expenditures and outcomes provided through contracted services;
- Works in collaboration with other department managers to coordinate program development, agency goals and services designed to meet client and community needs and to ensure quality customer service;
- Develops and maintains an appropriately balanced and culturally diverse staff assuring responsiveness to the diversity of the client population and the community;
- Plans and implements, in coordination with other managers, a continuing, structured staff development program;
- Provides opportunities for staff initiative and development;
- Supports and improves ability of program staff to provide services by employing strategies to access needed resources, changing or establishing policies and procedures, and raising issues to senior management for decisions or approvals;
- Stays current on the use of technology to improve program management and service delivery.
- Ability to plan and direct the activities of a large group of human services professionals;
- Ability to work successfully with other managers for strategic planning, to develop common outcome measures, and to share responsibility for achieving goals;
- Ability to successfully work with County and School officials and community leaders.
- Knowledge of the principles and practices of casework supervision;
- Knowledge of current social service trends and methods/approaches to address them;
- Knowledge of the principles, methods and problems of organization and management;
- Knowledge of business process redesign methodologies;
- Knowledge of strategic planning;
- Knowledge of budgeting;
- Knowledge of contract services management;
- Knowledge of human resources management practices;
- Knowledge of performance management;
- Thorough knowledge of federal, state and county regulations and guidelines relating to the assigned area of specialization and the ability to accurately apply, interpret and administer them;
- Ability to solve problems and resolve conflicts;
- Ability to develop and implement creative approaches to address needs;
- Ability to communicate clearly and concisely, both orally and in writing;
- Ability to establish and maintain effective working relationships with a variety of individuals;
- Ability to collaborate across organizational boundaries to find common ground with a widening range of stakeholders;
- Ability to develop professional networks with individuals and groups, both internal and external to the organization;
- Ability to work with a personal computer and multiple software applications;
Any combination of education, experience and training equivalent to graduation from an accredited four-year college or university with a bachelor's degree in social services or human services, or with major course work in a specialty that confers within a community-based service delivery setting (for example, child development and family studies, education, public administration, recreation), or other related field; plus five years of professional experience in the social services, human services, or other community-based service delivery service or setting; two of which included supervising professional staff. A master's degree in an appropriate field may be substituted for one year of the required experience.
New county employees must complete a criminal background check to the satisfaction of the employer. May be required to provide emergency services work in the event of an emergency or disaster.
Five years of experience working with community-based not-for-profit human service organizations. Three years of experience working with homelessness-related programs.
Job is general sedentary in nature; however, must be able to stand, sit and walk as needed to perform core job functions. Visual acuity is required to read data on computer monitor. Must be able to operate keyboard-driven equipment. Must be able to set up meeting space. Must possess the ability to communicate clearly, both orally and in writing. Must be able to travel off-site and throughout the county for meetings, program reviews and trainings, as appropriate. May be required to lift up to 25 pounds. All duties performed with or without reasonable accommodations.
It is the policy of Fairfax County Government to prohibit discrimination on the basis of race, sex, color, national origin, religion, age, veteran status, political affiliation, genetics, or disability in the recruitment, selection, and hiring of its workforce.
Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. EEO/AA/TTY.