Emergency Communications Technician Shift Supervisor

Arlington County, Virginia
Compensation Grade: PS11DSala
Jan 04, 2019
Jan 21, 2019
Full Time
Compensation Grade: PS11DSalary Range:


Opening Date: January 4, 2019

Closing Date: January 19, 2019Please Note: All job announcements close at 11:59 p.m. of the day before the posted closing date.

As an Emergency Communications Technician Shift Supervisor, you will ensure the effective dispatch of emergency and communication centers calls for the Airports Authority.

Works under the Public Safety Communications Center Deputy Manager.

Serves in the Public Safety Communications Center (PSCC) of the Office of Public Safety, located at Ronald Reagan Washington National Airport.

Performs as first-level supervisor for a shift of Emergency Communications Technicians (ECTs), ensuring call in-take and proper dispatch of police, fire, and emergency medical services (EMS) communications for Airports Authority locations, or to mutual aid jurisdictions. When required, performs call-taking/dispatch duties. Performs related functions.


Supervises a shift of ECTs to ensure calls are correctly directed and responses comply with standard operating procedures and all legal, technical, and other administrative guidelines.

Leads, models, and trains subordinates in proper broadcast procedures, including tone of voice, message construction, terminology, and transmission style.

Receives calls for service or identifies the need for service by monitoring various media, as needed during staff shortages and emergencies.

Assists in the implementation of Incident Command (IC) for natural and man-made emergencies.

Guides and coaches ECTs certified as Communication Training Officers (CTOs).

Remains current in the field of public safety communications, particularly concerning airports and roads.

Develops and documents procedures for police, fire, and EMS communications.

Performs operator-level maintenance on public safety communication equipment, as needed

Provides credible testimony in court.

Attends in-service, mandatory, basic, advanced, and specialized training to acquire and maintain skills.

May represent PSCC management in meetings as subject matter experts.

Performs other duties as assigned.


Four years of progressively responsible experience in public safety communications in an emergency call center as a full performance level public safety dispatcher.

Be able to:

obtain certification as a VCIN Operator or obtain or recertify VCIN Operator certification within 30 days of Date of Hire.

pass comprehensive medical examination including drug screening and vision;

pass an online, computer-administered skills and ability test; and

pass a psychological examination.

Ability to follow public safety and emergency dispatch functions, policies, and procedures.

Skill in the use of a variety of public safety communications equipment to take and record calls and dispatch police, fire, and EMS units.

Knowledge of supervisory principles and ability to manage the operations and programs of the unit/team.

Ability to speak and write in English effectively, including using appropriate and effective tone of voice and other speech characteristics to give clear instructions.

Ability to successfully complete the On-the-Job training within 520 hours.

Knowledge of and ability to apply adult learning principles and instructional design techniques sufficient to design, deliver, and supervise training of ECTs.

Ability to make detailed analyses of data and information and make recommendations.

Skill in using a computer, modern office suite software, with emphasis on computer-aided dispatch systems and public safety databases.

Ability to make detailed analyses of data and information and make recommendations.


National Incident Management System (NIMS) 100, 200, and 700 Series Police/Fire training from the Federal Emergency Management Agency Emergency Management Institute.

Certification in cardiopulmonary resuscitation (CPR) from the American Heart Association (AHA) or equivalent.

Certification in Automated External Defibrillation (AED) from the American Heart Association (AHA).

Certification in Emergency Medical Dispatching per the National Highway Traffic Safety Administration (NHTSA) National Standard Curriculum or an equivalent certification.

An Associates or a Bachelor's Degree in Business Administration, Emergency Management, Learning Development, Human Resources Development, Personnel Administration, or a related field.

APCO Registered Public Safety Leader or NENA Emergency Number Professional


A high school diploma or a Certificate of General Educational Development (GED).


A state driver's license in good standing.

Certification as a National Crime Information Center (NCIC) and Virginia Criminal Information Network (VCIN) Operator within 6 months of hire, promotion, or placement in the job.

Certification as a Communications Training Officer (CTO) from the Association of Public-Safety Communications Officials (APCO) International, or an equivalent certification.


Works rotating shifts, weekends, and holidays and during periods of inclement weather.

May be subject to hold over or recall on a 24-hour basis for essential services and emergencies.

Communicates verbally and in writing and with first responders via radio communications in a high paced environment.

May experience job pressure from accountability for 24-hour operations, and multiple incoming/outgoing calls and communications during peak periods or emergencies.

Work is typically reviewed in progress and upon completion for quantity, quality, timeliness, teamwork, customer service, and other factors.


A background security investigation will be required for all new hires.

Metropolitan Washington Airports Authority is an Equal Opportunity Employer.| Follow us on Twitter @MWAAcareers.

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