Field Service Technician

Employer
ProVia
Location
Baltimore, Maryland
Posted
Jan 04, 2019
Closes
Feb 08, 2019
Industry
Manufacturing
Hours
Full Time

The individual will primarily support ProVia Sales and Customer with resolution of product warranty issues. 

Job Responsibilities: Essential Duties & Responsibilities include but are not limited to the following:

  • Receive Field Service Requests with directives for service and/or services.
  • Schedule service dates and times in their service region in an efficient manner travel and time wise.
  • Load product needed for services according to reorder numbers and needs stated on service order. Calculate travel time according to scheduled appointments arriving promptly and if there is/are unforeseen changes communicate promptly with affected homeowners.
  • Set up and operate hand and power work tools as needed on the service job site.
  • Disassemble product as needed and makes diagnosis of what needs to be done to bring product to manufacturer's standards.
  • Install door units, windows, glass and various parts as needed to bring product to the standard of all parties involved within reason.
  • Make suggestions to Director of Field Service on product improvement and repeat product problems that may occur.
  • Maintain service truck tools and equipment as needed.  Schedule service truck for regular maintenance at approved garage.  Keep the inside and outside of service truck clean and orderly in appearance.
  • Modify and prep service van with shelving, new tools and etc. as needed.

Job Requirements: The position requires a self-motivated, team-oriented, detailed individual with excellent communication, organizational, computer and carpentry skill sets.

  • Communication Skills: Verbal/Nonverbal, convey easily and quickly, speak clearly, listen attentively and seek clarification; respond well to questions: maintain professional skills in any and all situations.
  • Organizational Skills: Plan and prioritize work schedule; efficient time management; meets commitments prompt responses.
  • Computer Skills: Ideally proficient or a willingness to learn Microsoft and entry Link systems.
  • Carpentry Skills: Established carpentry skills which ideally include experience in door and window installation and adjustment.