IT SPECIALIST (CUSTOMER SUPPORT)

Employer
USAJobs
Location
Arlington, Virginia
Posted
Jan 15, 2019
Closes
Jan 15, 2019
Hours
Full Time
TRAVEL REQUIRED:

Occasional travel - You may be expected to travel for this position.


RELOCATION AUTHORIZED:
Relocation expenses reimbursed No


KEY REQUIREMENTS:
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  • U.S. Citizenship or National
  • This national security position, which may require access to classified information, requires a favorable suitability review and security clearance as a condition of employment. Failure to maintain security eligibility may result in termination.
  • Pre-emplyoment drug screening is required.
  • OGE Form 450 Statement of Financial Disclosure is required.
  • Vacancy is located in DISA - Joint Services Provider at the Pentagon in Arlington, Virginia
  • Basic Requirement: Applicants must have IT-related experience demonstrating the following competencies appropriate to, or above, the level of this position. For vacancies below the full-performance level of the position, the basic requirement will be evaluated on a developmental basis. Your resume and work experience should clearly support your ability to meet these competencies and will be evaluated as part of the entire application process.

    Attention to Detail- experience reviewing my own information technology-related work or data and have been responsible for reviewing the work of others to ensure accuracy, completeness, and consistency with standards.
    Customer Service- developing and maintaining relationships with customers, anticipating and assessing the current and future information technology needs of customers, and developing or identifying information technology products or services that are tailored to meet customer needs.
    Oral Communication- briefing senior-level management and IT staff on the status of information technology systems, projects, or daily operations, including the communication of complex technical information to a non-technical audience.
    Problem Solving- identifying alternatives to address unique, highly complex, or sensitive information technology-related issues. I have anticipated information technology-related problems and have identified and evaluated potential sources of information to generate alternative solutions.

    In addition to meeting the basic requirement, qualified applicants must possess: One year of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade (GS-13) within the federal service, which demonstrates the ability to perform the duties of the position, is required.

    Specialized experience is defined as: experience applying IT principles, concepts, methods, standards, and practices to provide technical advice, guidance, and recommendations to management and other technical specialists on critical IT issues and experience using project management planning, qualitative and quantitative analytical methods and techniques to plan and assess project management progress and effectiveness.

    Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

    Education is not substitutable for specialized experience for this grade level.

    • Competitive wages, flexible schedules and one of the most comprehensive benefits packages found in either government or private sector. These extraordinary benefits encompass health, pay, work/life balance, growth & learning.
    • Moving costs MAY be paid--however--moving costs must be paid if a DISA employee is selected for the position.
    • Telework availability will be based upon the mission requirements and supervisory determination.
    • Recruitment, relocation, or retention incentives MAY be authorized.
    • Selections are subject to restrictions resulting from DoD Program for Stability of Civilian Employment.
    • A two year probationary or trial period may be required
    • This is a Drug Testing position.
    • Travel is Occasional (less than 24%)
    • Incumbent is required to submit a Financial Disclosure Statement, OGE-450, (5CFR Part 2634, Subpart I USOGE, 6/08). Executive Branch Personnel Confidential Financial Disclosure Report upon entering the position and annually, in accordance with DoD Directive 5500-7-R, Joint Ethics Regulation, dated 17-Nov-2011
    • We may use this announcement to fill additional vacancies within 90 days of the closing date.
    • Males born after 12-31-59 must be registered or exempt from Selective Service (see www.sss.gov).
    • Interagency Career Transition Assistance Program (ICTAP) Priority Consideration: If you are a displaced Federal Civil Service employee and attain a rating of at least 90, you may be entitled to receive special priority selection under the ICTAP. For more information on ICTAP, click here ICTAP Guidance. NOTE: If you have never worked for the Federal Government, you are NOT ICTAP eligible.
    • Retired Civil Service Employee: Employment of retired Federal employees receiving an annuity is subject to the requirements of the Department of Defense (DoD) policy guidance. (See DoD Instruction 1400.25, Volume 300, at http://www.dtic.mil/whs/directives.)
    • If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.

    Read more

    You will be evaluated for this job based on how well you meet the qualifications above.

    IMPORTANT NOTE - YOU MUST FOLLOW ALL APPLICATION INSTRUCTIONS CAREFULLY. ERRORS OR OMISSIONS MAY AFFECT YOUR RATING.
    Your application will be evaluated and rated under the Category Rating and Selection Procedures. We will review your resume and supporting documentation and compare this information to your responses on the occupational questionnaire to determine if you meet the minimum qualifications for this job. Please follow all instructions carefully. Errors or omissions may affect your rating. Eligible candidates will then be placed for selection consideration into 3 categories as described below:

    1. Qualified Category: Meets the minimum qualifications and demonstrates minimum experience and/or training only based on responses to occupational questionnaire.
    2. Highly Qualified Category: Meets the minimum qualification requirements and demonstrates full-performance level experience based on responses to occupational questionnaire.
    3. Best Qualified Category: Meets the minimum qualification requirements and demonstrates experience as an expert in the field or recognized as a senior specialist, team lead, etc.
    The Assessment Questionnaire takes approximately 15 minutes to complete and collects information on your education, training and experience related to the following critical competencies:
    • Communication
    • Customer Service
    • IT Customer Support (CUSTSPT)
    • Project Management
    You can preview the Assessment Questionnaire here: https://apply.usastaffing.gov/ViewQuestionnaire/10371750

    Read more Security clearance Top Secret

    Drug test required Yes


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