Commercial Delivery Account Manager

Application Instructions

Please list all professional experience and explain any gaps in employment history.

Job Description

Commercial Delivery Account Manager Responsibilities

• Manage commercial delivery account relationships with our partners.
• Process Lagoon Import files for alternate products and correct errors as required.
• Manage single copy alternate product accounts, draw and draw ordering through Syncronex.
• Communicate with alternate product partners regarding customer service issues, data issues, file transmission issues and subscriber data.
• Reconcile TWP databases with alternate product partner databases using Excel.
• Invoice alternate product partners for delivery and transportation charges in Excel.
• Determine routing for alternate product and TWP subscribers.
• Gather and submit returns data for alternate products using TWP systems and outside publisher systems.
• Work with delivery partners to resolve Special Action Requests on Washington Post accounts.
• Handle subscriber complaints and help resolve them with delivery partners.
• Respond to subscriber calls and issues.
• Work with TWP contractors and managers regarding alternate product data and subscriber issues.
• Assist with accounting period closing, accounts receivable and accounts payable.
• Cover commercial delivery weekend operations (8-10 hours per weekend, Saturday, Sunday and holidays - normally one weekend per month)

Skills

• High proficiency with Excel and Word
• Extensive knowledge of Lagoon and Syncronex a plus
• Good interpersonal and communication skills
• Independent thinking
• Must be able to multi-task and prioritize in a fast paced work environment
• Good customer service skills
• Highly motivated with initiative