Commercial Delivery Account Manager

Location
Washington D.C.
Posted
Dec 20, 2018
Closes
Jan 31, 2019
Ref
JR-90270389
Hours
Full Time

Application Instructions

Please list all professional experience and explain any gaps in employment history.

Job Description

Commercial Delivery Account Manager Responsibilities

  • Manage commercial delivery account relationships with our partners.
  • Process Lagoon Import files for alternate products and correct errors as required.
  • Manage single copy alternate product accounts, draw and draw ordering through Syncronex.
  • Communicate with alternate product partners regarding customer service issues, data issues, file transmission issues and subscriber data.
  • Reconcile TWP databases with alternate product partner databases using Excel.
  • Invoice alternate product partners for delivery and transportation charges in Excel.
  • Determine routing for alternate product and TWP subscribers.
  • Gather and submit returns data for alternate products using TWP systems and outside publisher systems.
  • Work with delivery partners to resolve Special Action Requests on Washington Post accounts.
  • Handle subscriber complaints and help resolve them with delivery partners.
  • Respond to subscriber calls and issues.
  • Work with TWP contractors and managers regarding alternate product data and subscriber issues.
  • Assist with accounting period closing, accounts receivable and accounts payable.
  • Cover commercial delivery weekend operations (8-10 hours per weekend, Saturday, Sunday and holidays - normally one weekend per month)

Skills

  • High proficiency with Excel and Word
  • Extensive knowledge of Lagoon and Syncronex a plus
  • Good interpersonal and communication skills
  • Independent thinking
  • Must be able to multi-task and prioritize in a fast paced work environment
  • Good customer service skills
  • Highly motivated with initiative

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