Commercial Delivery Account Manager

Washington D.C.
Dec 20, 2018
Mar 11, 2019
Full Time

Application Instructions

Please list all professional experience and explain any gaps in employment history.

Job Description

Commercial Delivery Account Manager Responsibilities

  • Manage commercial delivery account relationships with our partners.
  • Process Lagoon Import files for alternate products and correct errors as required.
  • Manage single copy alternate product accounts, draw and draw ordering through Syncronex.
  • Communicate with alternate product partners regarding customer service issues, data issues, file transmission issues and subscriber data.
  • Reconcile TWP databases with alternate product partner databases using Excel.
  • Invoice alternate product partners for delivery and transportation charges in Excel.
  • Determine routing for alternate product and TWP subscribers.
  • Gather and submit returns data for alternate products using TWP systems and outside publisher systems.
  • Work with delivery partners to resolve Special Action Requests on Washington Post accounts.
  • Handle subscriber complaints and help resolve them with delivery partners.
  • Respond to subscriber calls and issues.
  • Work with TWP contractors and managers regarding alternate product data and subscriber issues.
  • Assist with accounting period closing, accounts receivable and accounts payable.
  • Cover commercial delivery weekend operations (8-10 hours per weekend, Saturday, Sunday and holidays - normally one weekend per month)


  • High proficiency with Excel and Word
  • Extensive knowledge of Lagoon and Syncronex a plus
  • Good interpersonal and communication skills
  • Independent thinking
  • Must be able to multi-task and prioritize in a fast paced work environment
  • Good customer service skills
  • Highly motivated with initiative

Similar jobs