Information Technology Support Specialist 3

Pennsylvania State University - Applied Research Laboratory
Reston, Virginia
Dec 18, 2018
Jan 22, 2019
Full Time

Information Technology Support Specialist 3


Careers at the Applied Research Laboratory at the Pennsylvania State University


WE Are…


Located in the heart of Happy Valley, State College, PA, The Applied Research Laboratory (ARL) at Penn State is an integral part of one of the leading research universities in the nation and serves as a University Center of Excellence in Defense science, systems, and technologies with a focus in naval missions and related areas. ARL is committed to diversity, equity, and inclusion; we believe this is central to our success as a Department of Defense designated University Affiliated Research Center (UARC). We are at our best when we draw on the talents of all parts of society, and our greatest accomplishments are achieved when diverse perspectives are part of our workforce. We are searching for an IT Support Specialist to join our Computing Services team in Reston, Virginia.


WE Offer…


Employment at ARL includes many benefits and rewards, including:


• Professional Development


• Career Advancement Opportunities


• 75% Tuition Discount for you and your family


• Diverse Community


• Cultural Events


• Activities for All Stages of your Life


• Competitive salary based on Reston, Virginia area


What YOU Will Do…


You will provide 1st and 2nd tier PC support by diagnosing and resolving problems with computer hardware, peripherals, computer configurations, and software; maintain system documentation; provide end-user computing support through orientation, computing Q&A assistance, and basic application support; computer build and configuration by applying ARL build/configuration to systems and customizing per end-user requirements; infrastructure/cable plant administration, such as patching computer/phone network ports to switches, as well as other cable infrastructure related preservation; support both AV and VTC equipment; hardware/software evaluation and recommendation; participate in process documentation and improvement efforts; and participate in endpoint management and administration functions.


What YOU Need to be Successful…


Education: An Associate's or Bachelor's degree in Information Science and Technology, Computer Science, or Computer Engineering is desired plus four years of related experience.


Preferred experience:


• Support of disk/file/email encryption


• Support of AV and VTC equipment in offices and conference rooms


• Operating in highly secure computing environments


• The use, support, and administration of Macintosh and/or Linux systems


Required experience/skills:


• The use, support, and administration of networked Windows systems in a domain environment


• Support of end-user applications (Microsoft Office, Adobe, and other common office or engineering apps)


• Support of end-user peripherals


• Diagnosing issues with network configurations from the endpoint


You will be subject to a government security investigation and you must be a U.S. citizen to apply. Employment with the Applied Research Laboratory will require successful completion of a pre-employment drug screen.


FOR FURTHER INFORMATION on other positions at ARL, visit our web site at


Apply online at


CAMPUS SECURITY CRIME STATISTICS: For more about safety at Penn State, and to review the Annual Security Report which contains information about crime statistics and other safety and security matters, please go to, which will also provide you with detail on how to request a hard copy of the Annual Security Report.


Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.


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