Technical Trainer

Rockville, Maryland
Jan 17, 2019
Jan 18, 2019
Full Time

The Emmes Corporation, established in 1977, is a women-owned private Contract Research Organization (CRO). Headquartered in Rockville, Maryland, Emmes employs over six hundred staff worldwide with offices located in Frederick, Maryland, Tysons Corner, Virginia, Vancouver, Canada and Bangalore, India. Ranked as a top area workplace of choice by the Washington Post, Emmes fosters an environment of collaboration, professional growth, and exceptional work life balance.

Our studies impact public health initiatives on a global scale occurring in more than sixty countries spanning across six continents. We are dedicated to providing statistical and epidemiological expertise, computer systems deployment, data management, study monitoring, regulatory guidance, and overall operational support to clients engaged in biomedical research. Emmes offers support for the entire process of clinical trials from study design and protocol development through data analysis and manuscript generation.

Primary Purpose

The Technical Trainer will primarily conduct computer and software training and needs assessment by collecting information pertaining to work procedures, work flow, and reports; understanding job-specific functions and tasks and determining system utilization requirements by researching and testing various software solutions.


    Determine training needs in partner with Research Units, Functional Groups, Corporate Service leads Work with Subject Matter Experts to develop and deploy instructor-led and E-Learning courses Assist with user training and create process and procedural documentation Assist with Corporate Initiatives, such as software process enhancements and new software implementations Ability to develop/update system documentation and work with project teams and our software partners as assigned Work closely with the end users, answer questions, and provide guidance as needed Works closely with software developers and the Quality Assurance team to ensure that course material reflects current application features Updates course documentation and user guides on a continuous basis to ensure timeliness and relevance Troubleshoot user issues and coordinating with vendor support Assist as needed with external and internal audits Coordinate special projects as requested by the Training and Development Director Other duties as assigned

    Bachelor’s degree in a technical field with 5 years’ relevant experience designing and facilitating software-related training sessions, or a Master’s degree with a minimum of 3 years of relevant experience Hands-on experience coordinating and training users in a classroom-based setting and via webinar or web-based mediums Ability to train on various software solutions Ability to understand complex business requirements, software solution design, and operational processes within existing systems Excellent computer skills with various software applications including Office 365 products, Word, Excel, and PowerPoint to produce training materials Experience with conducting needs assessments and surveys as needed to ensure focused training plans Experience developing and updating training materials and system user manuals Strong customer service and support skills Strong written and oral communication skills Ability to solve problems with many variables and offer various options for resolution Ability to organize and prioritize personal tasks to meet deadlines and service level objectives


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The EMMES Corporation is an equal opportunity affirmative action employer and does not discriminate in its selection and employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability, protected veteran status, genetic information, age, or other legally protected characteristics.

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