Branch Manager (Rockville, MD)
For us, it’s an honor to support education. For nearly 60 years, we’ve proudly served the Maryland education community and the extraordinary people who share a remarkable commitment to continually aspire to make a difference. That unwavering commitment ensures we deliver upon our mission, remain focused on our vision, and always hold true to our values.
To grow by helping the members of the education community achieve their financial goals and dreams.
To be the premier financial services provider for the education community.
Integrity, Competence, Commitment and Respect.
About The Career Opportunity
Utilizing our Vision, Mission and Core Values as a guide, the Branch Manager is responsible for creating and sustaining a strong sales and service culture within the branch. The Branch Manager ensures that all transactions processed by branch staff are in accordance with Educational Systems FCU policies and procedures and are in compliance with all federal and state regulations. The chosen candidate will provide leadership to branch team to ensure that team interactions with members in the areas of sales (new accounts, loans, mortgage referrals and add-on products and services) and service (account issues, routine account transactions, and account maintenance) are consistently executed within established policies and guidelines. The Branch Manager also handles escalated and complex member issues and provides assistance to branch staff as needed. Additional responsibilities include promoting the Credit Union in the educational community by facilitating financial literacy seminars and workshops. The selected candidate will support the Credit Union’s membership and asset growth goals by participating in sales campaigns and community outreach events and create and maintain a sales culture within the branch.
Associate degree in Business Administration or related area preferred. Bachelor’s degree a plus. Minimum (5) years progressive financial institution experience required. Three (3) years supervisory experience required. Previous experience in branch operations and customer service required. Must have two (2) years experience in outside sales and/ or business development. Must have experience selling and or cross selling products or services. Must be able to meet and/or exceed sales goals. Must be committed to participate in community outreach and business development. Excellent interpersonal and communication, analytical and problem-solving skills. Must possess extensive knowledge of credit union products, services, policies/procedures and all federal and state rules and regulations. Must be proficient in the use of Microsoft Office Professional. Ability to function in a financial institution branch environment and utilize standard office equipment including but not limited to: fax, copier, telephone, postage machine etc. Ability to lift a minimum of 20 lb. and transport boxes, brochures, etc. from one location to another.
Please visit our website at https://www.esfcu.org and visit our Career page. We are an equal opportunity employer.