Fraud Alerts Team - VP - Firmwide Operations

Baltimore County, MD
Dec 07, 2018
Dec 10, 2018
Full Time
Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management, and wealth management services. The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices. As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture. Firmwide Operations includes Fraud Operations, Shared Services and Banking Operations (SSBO), Operations Risk and Control, Global Project Group and Metrics, Branch Operations, and Divisional Management as well as Wealth Management. In an effort to protect client assets, provide a safe and secure banking environment, and minimize financial loss to the Firm from systematic security risk, the Fraud Operations Team is tasked with monitoring client activities in order to detect and curtail fraud. The WM Fraud Alerts Team is the Firm?s first line of defense for monitoring suspicious transactions as part of the Fraud Operations Division. The team is responsible for the timely identification, and immediate investigation of transfers that do not meet Firm requirements for real time reflection within Firm systems. The team serves as the Firm's subject matter experts for all payment activities and provides training and awareness to the payment community globally. We are seeking a great leader at VP level to manage the WM Fraud Alerts Team, across 3 sites: Baltimore, New York, and Chennai India. The successful candidate will work closely with Global Fraud Operations leadership team, the WM Fraud Alerts team, as well as other stakeholders across the Wealth Management and the Firm. The role requires the candidate to manage the team and day-to-day business activities, be a leader for associates development, and be an advocate for client experience, risk management, and continuous optimization. The successful candidate must also be a self-starter and have strong desire to learn fraud specific knowledge, although not a pre-requisite for the role. The successful candidate will be responsible for: - Performing day-to-day management of the WM Fraud Alerts Team across 3 sites - Daily oversight and governance of offshore vendor team management and reporting - Coordinate and assist on proposed decisions and action to be taken as a result of any fraud investigation, and collaboration with Payment Teams to investigate specific wire transfer validity and accuracy - Maintain well-managed policies and procedures for the functions the team performs and the supervisor tasks - Accountable for training and quality assurance of the teams work - Continuously identifying LEAN and Agile opportunities to optimize the performance - Being a people leader for career conversations, associate development, and giving-backing - Being part of the Fraud Ops leadership team to continue to establish the team and fulfill our commitment to the firm Qualifications: Experience and Skills Required: - People management experience in operations team - Experience with issue tracking/resolution, drafting and maintaining procedures - Superior analytical, critical thinking, and decision-making skills to addressing false positives - Excellent written and verbal communication skills required - Ability to manage conflict and challenge payment teams processes and controls - Self-motivated - Experience in fraud or investigations desirable (but not essential) Fraud Alerts Team - VP - Firmwide Operations

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