Regulatory Business Control Manager - Credit Cards & Unsecured Lending, Assistant Vice Presiden
Reporting to the Servicing Regulatory Business Control Group Manager, the Regulatory Business Control Manager III is responsible for monitoring compliance in the assigned regulatory risk focus area(s), and communicating this information to line Servicing business line personnel. The focus area for this position is specifically credit card servicing, including the CARD Act, Regulation Z disputes, charge-back processing, and Ability to Pay requirements, FDCPA, with some additional experience in both secured and unsecured servicing preferable but not required. Depending on the focus area, may be required to develop and produce monthly reports for executive management. Significant effect at division or group level, and has a moderate to significant effect on the Banks overall operations, public image, and regulatory evaluation. Advise executive and line management on emerging risk issues, and assist the Servicing line of business personnel in establishing policies, procedures and controls. Major Responsibilities: Lead and assist the credit card servicing business to stand up and enhance a compliance controls framework. Keep up-to-date on changes in laws and regulations impacting credit cards and promptly communicate this information to Servicing business line personnel. Apply career experience in consumer and small business credit cards to a growing unsecured servicing business. Engage business process owners with your practical skills for designing and implementing key controls to ensure regulatory compliance. Create/maintain databases and status reports for providing risk-focused information regarding the Banks compliance with certain regulations. Monitor the status of any necessary corrective actions. Maintain effective working relationships with line management, and provide technical subject matter expertise, training, information, and analysis to Servicing business line personnel. Initiate and complete special project assignments, such as due diligence examinations, task force projects, or special ad hoc reviews. Qualifications: Experience in reading, interpreting, and applying the knowledge of the CARD Act to operational processes. Excellent ability to analyze and communicate verbally and in writing and make recommendations effectively regarding complex laws and regulations to line of business personnel and senior management. Demonstrate leadership, presentation, and project management skills. Requires practical risk and compliance experience in credit card servicing A Bachelors degree is typically required, and other professional certifications are desirable.