Program Director

Baltimore County, MD
Dec 07, 2018
Dec 10, 2018
Executive, Director
Full Time
POSITION SUMMARY: Under the direction of the Executive Director, the Program Director (Swim & Fitness) is responsible for the direction, operation, and supervision of the pool, fitness center and all programming that falls under these areas, including the staffing, program development, budgeting, and general maintenance and upkeep. High member engagement and customer service skills are required with the skills necessary in accommodating the interests of many segments of the community in day-to-day operations of the facility. Day to day operations include associate supervision, fiscal control, program development, program area facility management/maintenance, program optimization and fulfillment, and volunteer development. The Program Director is also responsible for hiring, training, supervising, and leading their associate team in superior levels of member service and engagement. ESSENTIAL FUNCTIONS: Directs and supervises Swim and Fitness program/services to meet the needs of the community and fulfill Y objectives. Establishes new program/services and expands program within the center in accordance with YCMD strategic and operating plans. Recruits, hires, trains, develops, schedules and directs personnel and volunteers as needed within Swim and Fitness departments. Reviews and evaluates Associate performance. Develops strategies to motivate Associate and achieve goals. Ensures records of Associate certifications are current and complete. Ability to perform all functions of those they supervise and maintain qualifications and certifications of Lifeguard II and Swim Instructor. Trainer level certifications in lifeguarding and swim instruction will be required within 120 days of employment. Monitors daily pool operations to adhere to all state, local and Y health and safety regulations and maintains accurate records of pool chemical levels and facility maintenance. Conducts lifeguarding, swim instruction, First Aid and CPR trainings. Creates and schedules swim lessons, all fitness classes (land/water) and pool rentals. Develops, produces and distributes program information necessary to promote assigned programs in accordance with association marketing plans. Effectively coordinates facility usage for assigned programs and activities. Fosters an environment that is positive and motivating to children and peers. Implements strategies that support recruitment of new participants and retention of existing participants. Ensure that fitness center orientations are conducted through FitQuest and ActiveLinx, developing individual fitness programs to maximize membership satisfaction and initiates new programs according to members expressed needs. Maintains program data, reports and statistics for assigned programs for the purpose of tracking the intended outcomes as agreed upon. Assures compliance with the Y in Central Maryland standards, and all Maryland State and local regulations. Ensures program standards are met and safety procedures are followed. High member engagement and customer service skills are required with the skills necessary in accommodating the interests of many segments of the community in day-to-day operations of the facility. Provides support for Association objectives including annual support campaign and volunteer committees/boards as assigned. Attends and actively participates in Product Team Leadership meetings and other meetings as assigned. Implements Association best practices and policies as it relates to operations including purchasing, payroll, reporting, business management, and record keeping. Incorporates the four character values of the Y: Caring, Honesty, Respect, and Responsibility and adhere to the Code of Conduct. All other duties as assigned PRIMARY RELATIONSHIPS: Executive Director, Druid Hill Direct reports Other Center Program Area Leaders District Executive Director-Baltimore City Senior Vice President, Operations Association Services Key Leaders (Fitness & Swim) Property Directors (Center and Pool) Y COMPETENCIES (Team Leader): Mission Advancement: Models and teaches the Ys values. Ensures a high level of service with a commitment to changing lives. Provides volunteers with orientation, training, development, and recognition. Cultivates relationships to support fundraising. Collaboration: Champions inclusion activities, strategies, and initiatives. Builds relationships to create small communities. Empathetically listens and communicates for understanding when negotiating and dealing with conflict. Effectively tailors communications to the appropriate audience. Provides Associate with feedback, coaching, guidance and support. Operational Effectiveness: Provides others with frameworks for making decisions. Conducts prototypes to support the launching of programs and activities. Develops plans and manages best practices through engagement of team. Effectively creates and manages budgets. Holds Associate accountable for high-quality results using a formal process to measure progress. Personal Growth: Shares new insights. Facilitates change; models adaptability and an awareness of the impact of change. Utilizes non-threatening methods to address sensitive issues and inappropriate behavior or performance. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology. PHYSICAL DEMANDS: Ability to pass lifeguard water test. Ability to physically obtain and maintain required certifications. Must be able to remain alert. Must be able to stand or sit for long periods of time. Adequate ability to hear noises and distinguish distress signals. Ability to continuously scan all areas of the pool with clear vision. Ability to perform strenuous physical tasks necessary for a water rescue. Ability to walk, stand, kneel, stoop, push, and lift up to 50 pounds. Ability to perform duties inside and outside (environments include humidity, head, cold, and inclement weather conditions). Ability to maintain continuous operations requiring attention to detail and multi-tasking. Will be exposed to cleaning supplies. Required Experience The Program Director will meet the qualifications set forth by the Y in Central Maryland. Associate shall be of good character and reputation; capable of carrying out assigned responsibilities; capable of accepting training and supervision; and capable of communicating effectively both orally and in writing as applicable to the job responsibility. Minimum qualifications include: A Bachelor's Degree in Recreation/Health Sciences or related field with 2-5 years supervisory experience and 2 or more years in leadership of Swim and/or Fitness operations. At least 21 years or older Certifications: CPR for the Professional Rescuer, AED, First Aid, YMCA Lifeguarding or Red Cross Lifeguarding (instructor level preferred). If Red Cross certified, must have YMCA Lifeguard Certification within 60 days of hire - the YCMD will provide crossover course. Must obtain nationally recognized fitness certifications (ie ACE, NASM, ACSM, NSCA, NSPA) within 6 months of hire. Required to have trainer certifications in CPR, AED, O2, Lifeguard Instructor and Swim Instructor within 120 days of hire. Maintain all required certifications and ability to maintain certification-level of physical and mental readiness Must demonstrate lifeguard skills in accordance with YMCA standards Excellent personal computer skills and experience with standard business software Must be able to work flexible hours including evenings, weekends, and holidays Ability to relate effectively to diverse groups of people from all social and economic segments of the community Y Team leader certification preferred, candidates will be required to complete Team Leader Certification within two year and Multi Team Leader within 3 year. Completion of Y Basic Training upon hire including New Association Orientation

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