IS / IT Service Desk Technician (Senior - ITS III)

Employer
Adzuna
Location
Anne Arundel County, MD
Posted
Dec 07, 2018
Closes
Dec 10, 2018
Industry
Specialty Trades
Hours
Full Time
Do you enjoy being an IT expert that can help solve problems? Do you want to work with the military on a daily basis in cyberspace operations? If so, Parsons has an opening for an IT Help Desk Technician in the Fort Meade, MD area. These are critical times in the world of cyber security and Parsons need your help to make the world a safer and more secure place-one computer at a time. As a senior IT Specialist, you will be leading a team that supports USCYBERCOM IT Help/Service Desk. We're looking for someone who has solid trouble-shooting skills and can interact with the customer for all types of IT support needs. Daily duties include: Performs entry-level IT administration and functions such as, user adds, moves and deletes, backup and restore, preventive maintenance, and upgrades Provides initial assessment, research, and resolution of basic incidents and requests regarding the use of application software products and infrastructure components Addresses and resolves basic incidents and requests and logs all incidents and requests Creates a positive client support experience and builds relationships through deep problem understanding, ensuring timely resolution Monitors systems and peripheral equipment, system processing, and error listings to maintain control of hardware and software malfunctions Creates/enhances the Standard Operating Procedures (SOPs) for the execution of the tasks above Manages the USCYBERCOM IT Help/Service Desk Additional skills that would help with position success: A problem solver who, can get in, be given a project, and use an engineering implementation plan and make it work from cradle to grave Has or is willing to gain some more diverse IT skills, including Linux, networking (CCNA would be awesome), and more Customer Focused VTC schedulin g / troubleshooting experience Tier 1 support experience Experience with JIRA and Remedy Experience with Microsoft System Center Configuration Manager (SCCM) Qualifications : Ten years of experience as an IT Specialist Minimum of Bachelor's Degree in Information Systems, Computer Science, Cybersecurity, Computer Engineering, or related discipline Minimum DOD 8140/DOD 8570 IAT Level II Certification (CCNA-Security, GICSP, GSEC, Security, SSCP) Strong attention to detail and organizational skills. Excellent communications skills AN ACTIVE TOP SECRET CLEARANCE POLY Preferred : VTC schedulin g / troubleshooting experience Tier 1 support experience Experience with JIRA and Remedy Experience with Microsoft System Center Configuration Manager (SCCM)