Director of Operations
The company operates within the Transportation sector. Responsible for all aspects of customer service, operations, financial results, people, maintenance and safety for multiple locations. Monitors area closely, including daily, weekly and monthly reporting and reviews. Coaches and leads managers of the operating location. Fills in for General Manager as needed. Sets expectations for safety, financial performance, employee/labor relations and client relations. Ensures safety regulations are being observed and all training methods are contractually and legally compliant, up to date and effective. Conducts location audits and reviews. Ensures client expectations and contract requirements are met. Develops and manages talent, including hiring, coaching and workforce planning. Works closely with Business Development and client relations. Performs labor negotiations and development of policies. Coordinates closely with Regional SVP and regional leadership team. Must have minimum 10+ years of operations management experience in fixed route bus operations (preferred) or a combination fixed-route and paratransit in a role of General Manager or better. Experience in working with local governments or municipalities are a key to success in this role. Bachelor's degree preferred and Master's degree a plus. Must have superior writing skills and excellent computer skills including strength in Microsoft products with strong excel skills a major plus. Top flight verbal communication skills, including presenting and speaking in front of groups. Prior leadership as a General Manager or other senior leadership role in a multi-site division strongly preferred. Must have excellent financial experience with creating budgets, P&L and more. Must have strong leadership and mentorship skills. Must understand how to work with multiple constituencies - employees, unions, government clients and public ridership. Must have experience managing in a union environment. Able to build effective relationships, negotiate and handle labor arbitration and contracts.