Rental Car Agent

Rockville, MD
Dec 07, 2018
Dec 10, 2018
Accountant, IT
Full Time
About Us At all DARCARS stores, it is our pleasure to provide our customers with a shopping, buying, and ownership experience that consistently satisfies each individuala€ (TM) s needs and expectations in a comfortable, supportive environment. We strongly believe in and adhere to our Foundera€ (TM) s Mentality: that passion, hard work, dedication, support, and development are the fundamental, driving principles of our business. Everyone loves that feeling they get when theya€ (TM) ve won something; won the big race, hit the winning home run, achieved the fastest time at the swim meet. By adhering to our foundera€ (TM) s mentality, our people experience that winning feeling every day. We also genuinely care about our people: our customers, our employees and our community. If you believe in these principles, too; if you like to work hard and play hard; if you like winning; DARCARS IS THE PLACE FOR YOU! Position Summary: The purpose of the Rental Car Agents is to supply a rental car to customers in need. Good customer service and attention detail is needed to excel in this position. In this role, you'll: Schedule customer reservations for rentals. Manage customer rental requests, finding the right car for their needs. Process customer information to qualify that the customer is eligible for a rental through insurance. Ensure rental cars are ready for use by scheduling timely service and maintenance on the rental fleet and clean inside and out. Take notes on car condition, mileage and damage before and after customer use. Process any damage information to be billed or collected through insurance. Answer customer questions on rental process. Provide high level of customer service when interacting with customers on the telephone and face to face. Process any payments. For this role, you'll need: High School Degree or Equivalent Positive and friendly attitude Organizational skills Excellent communication skills

Similar jobs