Domain Architect: Unified Communications
Job SummaryThe Unified Communications Domain Architect (DA) is a member of a delivery team, supporting both new development/project-based efforts, and production support; and is considered the highest level domain technology expert. The DA is responsible for the assessment of business requirements; collection, identification, and approval of technical specifications; and the subsequent development of technology of Unified Communications Domain that require development to be viable (ie, business applications, LOB applications, work flow systems, purchased applications, developed applications, and applications integration). The DA will envision and create a Unified Communications Domain that meets requirements; model the pieces of an infrastructure and their points of integration; prove the feasibility of a design; create the design artifacts that are required to deliver and to maintain the infrastructure; guide the Unified Communications Domain through to its completion; and ultimately can be implemented and supported in production.The DA will work with the Enterprise Architecture (EA) team to ensure that new technology in the Unified Communications Domain is designed in accordance to architectural standards; for optimal access and usefulness; to leverage existing technologies; and to understand enterprise-wide impacts to people, process, and technology. They will assist in near/mid-term roadmap creation, to address gaps and move the domain towards its future state architecture, in support of future business growth and innovation. Essential Functions:Establish domain specific standards, near/mid-term strategy, and roadmaps (0-18 months), in adherence to, and in support of Enterprise standards, strategy, and roadmaps; provide direction on the implementation and execution. Assist in creating the vision for future state technologies and architecture and participate in setting Enterprise standards and mid/long-term strategy / roadmaps (18-60 months), acting as domain specific subject matter experts. Responsible for domain specific content/collateral, based on the EA standards/ methodologies, to document the current state architecture, and to submit as artifacts into the Enterprise Architecture Repository; including contributions and validation of Operational processes and procedures. Develop technology specifications and ensure that new technology in the Unified Communications Domain is designed for optimal access and usefulness, leverage existing technologies when possible, and adhere to Enterprise Architecture standards.Apply architectural and engineering concepts to design a Domain that meets operational requirements, such as scalability, maintainability, security, reliability, extensibility, flexibility, availability, and manageability. Assist in identifying the technologies to employ based on price, performance, service agreements, and organization constraints.Participate and lead research and development efforts (proofs of concepts, prototypes), as subject matter experts, when introducing new technologies.Provide technical expertise to propose level of effort estimates (LOE), work breakdown structures, and technical resource planning for proposed and current work to support the Project Management Office (PMO) and Demand Management process.Ability to gain buy-in on proposed Unified Communications Domains.Provide input to management throughout the project management lifecycle (PMLC). Assist managers with developing the service level agreements (SLAs) and deployment of key performance measures.Participate in various phases of the SDLC to perform QA/architectural review functions, and to ensure adherence to Enterprise Architecture (EA) technology standards and project specific Unified Communications Domains architecture. (ie, design reviews). Ensure technology of the Unified Communications Domain is production ready and meets the defined specifications; and that the Unified Communications Domain can be maintained via production support methodologies and resources (knowledge management).Serve as technical owner and point of contact for the domain specific to the Unified Communications Domain, in the Production environment.Facilitate communications between IS workgroups and business stakeholders for technical issues and/or major changes; acting as the technical domain subject matter expert. Ensure the technology of the Unified Communications Domain in Production is monitored and assessed for performance and sustainability through periodic health checks (such as capacity planning, incident and problem reviews). Assume ownership of problems and incidents and communicates critical situation status.Review the ongoing implementation of the Unified Communications Domain for improvement opportunities. Assist in IS Service Management policy and processes to effectively support the domain. Assisted processes would include Incident Management, Problem Management, Change Management, Knowledge Management, and Performance Management. Provide technical guidance to coach and mentor team members; provide performance feedback to manager(s). Keep current and informed of domain related technologies and best practices.Minimum Education and/or Experience:B.S. in Computer Science, Information Systems, or related major or equivalent IS / business experience.8 - 10 years' experience designing, planning, implementing, and supporting enterprise level UC architectures and solutionsExtensive experience designing, planning, implementing, and supporting VoIP / IPT in addition to other UC technologies such as email/messaging, video conferencing and streaming video, instant messaging / presence, audio and web conferencingHands-on experience with conference room, desktop and cloud video conferencing technologies; Cisco / Tandberg Telepresence preferredExperience in Contact Center technologies preferred8+ years' experience with Cisco UC technologies; CISCO Voice certifications preferred.Skills/ Abilities:8+ years of demonstrated experience designing, building, implementing and supporting large-scale enterprise applicationsDemonstrated thorough understanding of modern enterprise architecture, hands-on experience using various workflow and integration technologies to create business solutions.Possesses in-depth and/or breadth of expertise in own discipline and broad knowledge of other disciplines within Information ServicesCollaborates with management to establish protocols and processes for the disciplinePossesses in-depth knowledge of industry's business environmentAnticipates internal and or external business challenges and/or regulatory issues; recommends process, product or service improvementsBehaves in accordance with objectives and strategic plan; provides strategic or conceptual advice and updates on project milestones and achievement of objectivesAnticipates and solves unique and complex problems with broad impact on the business; uses conceptual thinking to develop solutionsIn-depth working knowledge of the following products: Cisco Unified Communications Manager 10.5 and above, Cisco Unity, Cisco Voice Gateways / Gatekeepers, SME, CER, CUPC, Jabber, Call ManagerDemonstrated expertise with LAN/WAN/MAN, telecom, messaging technologies, and security concepts.Candidate must have in-depth knowledge of global dial plan developmentIn-depth expertise in QOS; in-depth expertise in SIP technologies. Prefer candidate who has designed and implemented centralized SIP trunking at an enterprise level.Working with various sourcing arrangements as well as hosted technologies.Working in a distributed network environment.ITILv3 certifications are preferredWorking in a Global distributed network environmentExperience with virtualization of Unified Communications products/infrastructureMCITP / Microsoft certificationsCore Competencies:Customer ServiceBuilding RelationshipsBusiness Knowledge / Organizational AcumenSelf-Motivation/Self StarterLeading Self and OthersAbout Allegis:Since our company was founded in 1983, the Allegis Group Companies continue to be an organization of employees who are driven to succeed and motivated by a strong desire to serve others. We seek to understand our, customers', consultants' and contract employees' needs and challenges in order to fully meet and exceed their expectations. We provide opportunities for job seekers that align with their skill sets and career ambitions and match our customers' expectations. We constantly partner with our colleagues to further the overall objectives of the organization and we embrace opportunities to give back to the communities where we live and work.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.