ServiceNow Administrator/Developer

Arlington, VA
Dec 07, 2018
Dec 10, 2018
Full Time
Computer Task Group is seeking a ServiceNow Administrator/Developer for a 12 + Month Contract position with the client located in Arlington, VA Task Description: The client is engaged in ITIL Transformation and has implemented ServiceNow that focuses on the following ServiceNow areas: Problem, Change, Incident, Service Catalog, Discovery, SLAs, as well as Asset and Configuration Management. This role is for a technical lead that can maintain and enhance the existing configured applications as well as assist in the implementation of the new ServiceNow features. The maintenance work will be heavy on break/fix, OAM work, via incident/problem/request tickets. ServiceNow development should be a core skill to support the break/fix and potential enhancements. The ServiceNow Administrator/Developer: * Leading the technical development of ServiceNow * Producing management information from ServiceNow, including KPIs and reports * Troubleshooting and maintaining existing configuration * Developing Functional and technical designs for a ServiceNow Solution * Developing custom workflows within ServiceNow as needed * Assist with the implementation of ServiceNow Discovery * Assist with training from a technical stance as needed The ServiceNow Administrator/Developer should have a strong developing ServiceNow as well as some ITIL, ITSM, or Service Desk COTS tools. Experience with ServiceNow Discovery desired but not required. The USAID Program is focused on the Operations and Maintenance of USAID IT infrastructure and applications including: * Service Desk * Network Administration * System/Server Operations * Security Administration * Inventory/Asset Management * Device Management * Application O&M * Engineering Software Application Development Required skills/Level of Experience: ServiceNow Design and Development (ServiceNow) - 1 - 3 years Nice to have skills: ServiceNow Discovery Experience - 1-3 years ITIL Tool Design and Development - 3 - 5+ years Please apply below or contact [Click Here to Email Your Resume] CTG (NASDAQ: CTG) provides industry-specific IT services and solutions that address the business needs and challenges of clients in high-growth industries in North America and Western Europe. CTG also provides strategic staffing services for major technology companies and large corporations. Backed by more than 50 years of experience and proprietary methodologies, CTG has a proven track record of reliably delivering high-value, industry-specific staffing services and solutions to its clients. CTG has operations in North America, Western Europe, and India. CTG's greatest asset is its people, and as such, we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work in Healthcare company by Modern Healthcare (2013-2016) in North America, and a Best Workplace in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011). CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

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